Change Management in Al Noor Hospital
The Journey of Noor Hospital During Change
Submitted by:
Rami Nour Al-Smadi
On:
Monday April 11th 2011
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Table of Contents
1 Abstract 3
2 Introduction 3
3 Case Summary 4
4 Discussion 7
4.1 The Nature of Change 7
4.2 Typology of Change 8
4.3 Process of Change 9
4.4 Factors Effecting Change: 11
4.4.1 Deep structure 11
4.4.2 Single-loop learning 12
4.4.3 Leadership styles and behaviors 12
4.4.4 Power, Politics and Stakeholder Management 15
4.4.5 Organization Transitions 17
4.5 Alignment 18
5 Recommendation 20
6 Conclusion 21
7 References 22
8 Appendix 1 – Quality Policy 23 23
9 Appendix 2 – Organization Chart 24
10 Appendix 3 – Interview with Executive Director 25
11 Appendix 4 – Interview with Director of Nurse Supervisor 27
12 Appendix 5 – Interview with Line Manager 29
13 Appendix 6 – Minutes of meetings 31
1 Abstract
Which comes first, change or quality? Noor Hospital mission is to achieve continual improvement in hospital care and services. It aims is to seek recognition and strive for excellence. Therefore it began this process by creating a quality department which would take the lead to introduce quality initiatives in order to achieve ISO accreditation. Now these initiatives for quality require change in processes and procedures. With change comes resistance which is a major obstacle that Noor Hospital is currently facing. This report begins with a summary of the organization then it cover change issues such as: Nature, typology, and process of change. Then it lists factors that effect change while relating it with Noor Hospital. It then diagnose Noor Hospital using the 8s Model and finally concludes with making recommendations such as alignment. To answer the question above of which comes first, change or quality? In Noor Hospital it is both, you need to make change in order to achieve quality and because of wanting to achieve quality, change is needed.
2 Introduction
Good is no longer
Submitted by:
Rami Nour Al-Smadi
On:
Monday April 11th 2011
\
Table of Contents
1 Abstract 3
2 Introduction 3
3 Case Summary 4
4 Discussion 7
4.1 The Nature of Change 7
4.2 Typology of Change 8
4.3 Process of Change 9
4.4 Factors Effecting Change: 11
4.4.1 Deep structure 11
4.4.2 Single-loop learning 12
4.4.3 Leadership styles and behaviors 12
4.4.4 Power, Politics and Stakeholder Management 15
4.4.5 Organization Transitions 17
4.5 Alignment 18
5 Recommendation 20
6 Conclusion 21
7 References 22
8 Appendix 1 – Quality Policy 23 23
9 Appendix 2 – Organization Chart 24
10 Appendix 3 – Interview with Executive Director 25
11 Appendix 4 – Interview with Director of Nurse Supervisor 27
12 Appendix 5 – Interview with Line Manager 29
13 Appendix 6 – Minutes of meetings 31
1 Abstract
Which comes first, change or quality? Noor Hospital mission is to achieve continual improvement in hospital care and services. It aims is to seek recognition and strive for excellence. Therefore it began this process by creating a quality department which would take the lead to introduce quality initiatives in order to achieve ISO accreditation. Now these initiatives for quality require change in processes and procedures. With change comes resistance which is a major obstacle that Noor Hospital is currently facing. This report begins with a summary of the organization then it cover change issues such as: Nature, typology, and process of change. Then it lists factors that effect change while relating it with Noor Hospital. It then diagnose Noor Hospital using the 8s Model and finally concludes with making recommendations such as alignment. To answer the question above of which comes first, change or quality? In Noor Hospital it is both, you need to make change in order to achieve quality and because of wanting to achieve quality, change is needed.
2 Introduction
Good is no longer
References: Burpitt, W. 2009. Exploration versus Exploitation: Leadership and the paradox of administration. Institute of Behavioural & Applied Management. Research Paper. Retrieved from www.ProQuest.com on April 8th 2011. Eubanks, P Hayes J., 2007. The theory and practice of change management. 2nd ed. N.Y.: Palgrave Macmillan. Hayes J., 2010 Higgins, J. 2005.. "The Eight 'S 's of successful strategy execution ' Journal of Change Management, Vol. 5 No. 1,3-13. Ministry of Health, Sultanate of Oman, 2005, First Version. The comprehensive manual of quality assurance standards in primary health care. Patten, T.H., Jr