Change Pro Instructions
PARTICIPANT MANUAL
The Change Pro Simulation - Participant Manual
Contents
1.
WELCOME! Diving into the Simulation…
p. 2
2.
The Mission
p. 3
3.
Tactics, Networks and Tools
p. 4
4.
The Change Pro Navigation Map
p. 7
5.
Description of Tactics
p. 8
6.
Tactics categorized
p. 11
7.
About the Change Pro Simulation
p. 12
© 2011 Learning Ways Pte Ltd - www.learningways.com
Page 1
1. WELCOME! Diving into the Simulation…
Congratulations!
You have been selected to be part of a small team of internal consultants sent by Head Office into a major division of our organization to help them implement Six Sigma, the latest major change initiative the Executive Committee just approved. You have six months (120 working days) to ensure a smooth change and implementation process.
Further details required to get you started immediately are enclosed below. Division CEOs such as Martin Loder, who report to Group Vice-Presidents, have all been informed of the
Group's decision - although it is probably fair to say they were not actively consulted beforehand.
I trust you will rise to the challenge and hope you will enjoy the process.
Best wishes of success,
Martin Heldback
Group Chief Quality Officer
© 2011 Learning Ways Pte Ltd - www.learningways.com
Page 2
2. The Mission
As mentioned in the letter above, your challenge is to deploy a corporate performance improvement initiative (in this case, Six Sigma, see details below) with the subsidiary of this global organization.
Your mission, as formulated by Headquarters, is to convince the subsidiary’s top management team to adopt and support Six Sigma (see Figure 1 below). Time is of the essence: you have six months to convince this top management team.
Note:
The change effort could have involved the introduction of an ERP, of some quality program or of a new set of Corporate Values. The important point is that this is not a
The Change Pro Simulation - Participant Manual
Contents
1.
WELCOME! Diving into the Simulation…
p. 2
2.
The Mission
p. 3
3.
Tactics, Networks and Tools
p. 4
4.
The Change Pro Navigation Map
p. 7
5.
Description of Tactics
p. 8
6.
Tactics categorized
p. 11
7.
About the Change Pro Simulation
p. 12
© 2011 Learning Ways Pte Ltd - www.learningways.com
Page 1
1. WELCOME! Diving into the Simulation…
Congratulations!
You have been selected to be part of a small team of internal consultants sent by Head Office into a major division of our organization to help them implement Six Sigma, the latest major change initiative the Executive Committee just approved. You have six months (120 working days) to ensure a smooth change and implementation process.
Further details required to get you started immediately are enclosed below. Division CEOs such as Martin Loder, who report to Group Vice-Presidents, have all been informed of the
Group's decision - although it is probably fair to say they were not actively consulted beforehand.
I trust you will rise to the challenge and hope you will enjoy the process.
Best wishes of success,
Martin Heldback
Group Chief Quality Officer
© 2011 Learning Ways Pte Ltd - www.learningways.com
Page 2
2. The Mission
As mentioned in the letter above, your challenge is to deploy a corporate performance improvement initiative (in this case, Six Sigma, see details below) with the subsidiary of this global organization.
Your mission, as formulated by Headquarters, is to convince the subsidiary’s top management team to adopt and support Six Sigma (see Figure 1 below). Time is of the essence: you have six months to convince this top management team.
Note:
The change effort could have involved the introduction of an ERP, of some quality program or of a new set of Corporate Values. The important point is that this is not a