Chapter 01
Chapter 1—Innovative Management for Turbulent Times
1. The nature of management is to cope with ____ and far-reaching challenges.
a.
simple
b.
planned
c.
diverse
d.
organized
e.
controlled
2. Managers, in today's work environment, rely less on ____ and more on ____.
a.
coordination and communication; control and command
b.
command and control; coordination and communication
c.
empowerment and innovation; productivity and efficiency
d.
effectiveness and efficiency; quality and profit
e.
ethics and social responsibility; profit and cost-savings
3. Without ____, no company can survive over the long run.
a.
cost-cutting
b.
outsourcing
c.
command-and-control approach
d.
total quality teamwork
e.
innovation
4. Managers are the ____ of the organization, responsible for building and coordinating an entire system rather than performing specific tasks.
a.
control mechanisms
b.
backbone breakers
c.
executive function
d.
operators
e.
communicators
5. One of the important ideas in the text's definition of management is
a.
the management functions of planning, organizing, leading, and controlling.
b.
the attainment of societal goals.
c.
effectiveness is more important than efficiency.
d.
management is unique to for-profit organizations.
e.
efficiency is more important than effectiveness.
6. When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of
a.
planning.
b.
organizing.
c.
leading.
d.
controlling.
e.
dreaming.
7. Selecting goals and ways to attain them refers to
a.
controlling.
b.
planning.
c.
organizing.
d.
staffing.
e.
leading.
8. Which of these can best describe organizing?
a.
Assigning responsibility for task accomplishment.
b.
Using influence to motivate employees.
c.
Monitoring activities and making corrections.
d.
Selecting goals and ways to attain them.
e.
None of these.
9. Which of the following is not a function of management?
a.
1. The nature of management is to cope with ____ and far-reaching challenges.
a.
simple
b.
planned
c.
diverse
d.
organized
e.
controlled
2. Managers, in today's work environment, rely less on ____ and more on ____.
a.
coordination and communication; control and command
b.
command and control; coordination and communication
c.
empowerment and innovation; productivity and efficiency
d.
effectiveness and efficiency; quality and profit
e.
ethics and social responsibility; profit and cost-savings
3. Without ____, no company can survive over the long run.
a.
cost-cutting
b.
outsourcing
c.
command-and-control approach
d.
total quality teamwork
e.
innovation
4. Managers are the ____ of the organization, responsible for building and coordinating an entire system rather than performing specific tasks.
a.
control mechanisms
b.
backbone breakers
c.
executive function
d.
operators
e.
communicators
5. One of the important ideas in the text's definition of management is
a.
the management functions of planning, organizing, leading, and controlling.
b.
the attainment of societal goals.
c.
effectiveness is more important than efficiency.
d.
management is unique to for-profit organizations.
e.
efficiency is more important than effectiveness.
6. When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of
a.
planning.
b.
organizing.
c.
leading.
d.
controlling.
e.
dreaming.
7. Selecting goals and ways to attain them refers to
a.
controlling.
b.
planning.
c.
organizing.
d.
staffing.
e.
leading.
8. Which of these can best describe organizing?
a.
Assigning responsibility for task accomplishment.
b.
Using influence to motivate employees.
c.
Monitoring activities and making corrections.
d.
Selecting goals and ways to attain them.
e.
None of these.
9. Which of the following is not a function of management?
a.