Chapter 2
Chapter 2
Global E-Business: How Businesses Use Information Systems
Lecturer:
Richard Boateng, PhD.
• • Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation, Ghana
Email:
richard@pearlrichards.org
2.1
© 2010 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
LEARNING OBJECTIVES
• Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
• Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance.
2.2
© 2010 by Prentice Hall
WHAT IS AN
ORGANIZATION?
2.3
© 2010 by Prentice Hall
4
Organizations and Information Systems
What Is an Organization?
Technical Definition • Stable, formal social structure that takes resources from the environment and processes them to produce outputs Behavioral Definition • A collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution
2.4
© 2010 by Prentice Hall
5
Organizations and Information Systems
What Is an Organization?
A collection of individuals if left unattended will largely purse individual goals and objectives
2.5
© 2010 by Prentice Hall
6
Organizations and Information Systems
Unique Features of Organizations
All organizations have different:
Organizational type Environments Goals Power Constituencies Function Leadership Tasks Technology Business models Business processes
2.6
© 2010 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
• Business processes:
• Workflows of material,
Global E-Business: How Businesses Use Information Systems
Lecturer:
Richard Boateng, PhD.
• • Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation, Ghana
Email:
richard@pearlrichards.org
2.1
© 2010 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
LEARNING OBJECTIVES
• Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
• Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance.
2.2
© 2010 by Prentice Hall
WHAT IS AN
ORGANIZATION?
2.3
© 2010 by Prentice Hall
4
Organizations and Information Systems
What Is an Organization?
Technical Definition • Stable, formal social structure that takes resources from the environment and processes them to produce outputs Behavioral Definition • A collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution
2.4
© 2010 by Prentice Hall
5
Organizations and Information Systems
What Is an Organization?
A collection of individuals if left unattended will largely purse individual goals and objectives
2.5
© 2010 by Prentice Hall
6
Organizations and Information Systems
Unique Features of Organizations
All organizations have different:
Organizational type Environments Goals Power Constituencies Function Leadership Tasks Technology Business models Business processes
2.6
© 2010 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
• Business processes:
• Workflows of material,