3.1 Research Design
This study is a quantitative-descriptive in nature where the purpose is to describe the level of student’s satisfaction on services provided by the school towards the enrollment system through quantitative research method to quantify and reflect in numbers the observation made of the respondents being studied (Sampa, 2012). It attempts to explore and explain while providing additional information about the topic. This is where research is trying to describe what is happening in more detail, filling in the missing parts and expanding our understanding. This is also where as much information is collected as possible instead of making guesses or elaborate models to predict the future - the 'what' and 'how,' rather than the 'why.'
The researchers used a modified questionnaire which answers the first two objectives of this study which is the extent to which students meets and/or exceeds their expectations and perceptions towards the enrollment system provided by the University of Mindanao.
3.2 Research Respondents
The respondents of this study were the students of University of Mindanao selected randomly according to their year level and their type (freshmen, old student, and transferee). 3.2.1 Population
Population, statistically, refers to the entire aggregate of items, i.e., group of people or element, who shares common set of characteristics or interest, from which samples can be drawn, in which the researcher wishes to investigate. University of Mindanao has large population of students from both Bolton Campus and Matina Campus, hence, the population refers to the University of Mindanao students who are enrolled in Matina Campus. 3.2.2 Sampling Frame
Sampling Frame refers to the target population. In this study, 60 respondents was selected from students currently enrolled in Matina Campus. 3.2.3 Types of Sampling Technique
The researcher chose the simple random sampling whereby every element is selected