Chapter01
Confirming Pages
c hap t e r
1
Managing Human Resources
What Do I Need to Know?
Introduction
After reading this chapter, you should be able to:
LO1
LO2
LO3
LO4
LO5
LO6
Imagine trying to run a business where you have to replace every employee two or three times a year.
Define human resource management,
If that sounds chaotic, you can sympathize with the and explain how HRM contributes to an challenge facing Rob Cecere when he took the job organization’s performance. of regional manager for a group of eight Domino’s
Identify the responsibilities of human resource
Pizza stores in New Jersey. In Cecere’s region, departments. store managers were quitting after a few months
Summarize the types of skills needed for human on the job. The lack of consistent leadership at resource management. the store level contributed to employee turnover
Explain the role of supervisors in human resource management. rates of up to 300 percent a year (one position
Discuss ethical issues in human resource being filled three times in a year). In other words, management. new managers constantly had to find, hire, and
Describe typical careers in human resource train new workers—and rely on inexperienced management. people to keep customers happy. Not surprisingly, the stores in Cecere’s new territory were failing to meet sales goals.
Cecere made it his top goal to build a stable team of store managers who in turn could retain employees at their stores. He held a meeting with the managers and talked about improving sales, explaining, “It’s got to start with people”: hiring good people and keeping them on board. He continues to coach his managers, helping them build sales and motivate their workers through training and patience. In doing so, he has the backing of Domino’s headquarters. When the company’s former chief executive, David Brandon, took charge, he was shocked by the high employee turnover (then 158 percent nationwide), and he made that problem his priority. Brandon doubts the
c hap t e r
1
Managing Human Resources
What Do I Need to Know?
Introduction
After reading this chapter, you should be able to:
LO1
LO2
LO3
LO4
LO5
LO6
Imagine trying to run a business where you have to replace every employee two or three times a year.
Define human resource management,
If that sounds chaotic, you can sympathize with the and explain how HRM contributes to an challenge facing Rob Cecere when he took the job organization’s performance. of regional manager for a group of eight Domino’s
Identify the responsibilities of human resource
Pizza stores in New Jersey. In Cecere’s region, departments. store managers were quitting after a few months
Summarize the types of skills needed for human on the job. The lack of consistent leadership at resource management. the store level contributed to employee turnover
Explain the role of supervisors in human resource management. rates of up to 300 percent a year (one position
Discuss ethical issues in human resource being filled three times in a year). In other words, management. new managers constantly had to find, hire, and
Describe typical careers in human resource train new workers—and rely on inexperienced management. people to keep customers happy. Not surprisingly, the stores in Cecere’s new territory were failing to meet sales goals.
Cecere made it his top goal to build a stable team of store managers who in turn could retain employees at their stores. He held a meeting with the managers and talked about improving sales, explaining, “It’s got to start with people”: hiring good people and keeping them on board. He continues to coach his managers, helping them build sales and motivate their workers through training and patience. In doing so, he has the backing of Domino’s headquarters. When the company’s former chief executive, David Brandon, took charge, he was shocked by the high employee turnover (then 158 percent nationwide), and he made that problem his priority. Brandon doubts the