Chart
Performance Measurement Systems
This package has been created as a practical guide to developing performance measurements in any industry. It has been divided into the following 6 sections: 1. Introduction 2. Measurement as a management support system 3. What is a balanced scorecard? 4. Developing a customized balanced scorecard 5. Target setting and quantifying performance for incentive programs 6. New performance management system and the performance improvement process
Performance Measurement Systems: 1.0 Introduction
There are 3 charts in this section Chart 1.1: This is a general introductory chart which has been tailored for measurements to demonstrate that a balanced scorecard is an integral part of business planning and strategy This chart emphasizes that strategy implementation must be top-down and a good measurement system is a powerful tool for achieving this. It also shows how a balanced scorecard decomposes as it permeates downwards from the top - making company objectives actionable at all levels An important chart which demonstrates that the balanced scorecard is a powerful approach for identifying areas of improvement and inadequacies in support processes. A balanced scorecard should be a prelude to a business re-design or a process re-engineering
Chart 1.2:
Chart 1.3:
1.1 The balanced scorecard is an integral part of business planning and strategy
Vision
Mission
Business Planning and Strategy
Goals and Objectives
Balanced Scorecard
Corporate Measurement and Reporting System
1.2 A performance measurement system is a tool for implementing strategic planning and achieving continuous improvement at all levels of an organization
l
n S t , Go ra t e g als, y S Obj h a ect r i n ive g s
Balanced Scorecard
Business Units
Measures send signals into the organization as to what is important. To send the right signal measure the right things, i.e., the value drivers In order for a measurement process to serve
This package has been created as a practical guide to developing performance measurements in any industry. It has been divided into the following 6 sections: 1. Introduction 2. Measurement as a management support system 3. What is a balanced scorecard? 4. Developing a customized balanced scorecard 5. Target setting and quantifying performance for incentive programs 6. New performance management system and the performance improvement process
Performance Measurement Systems: 1.0 Introduction
There are 3 charts in this section Chart 1.1: This is a general introductory chart which has been tailored for measurements to demonstrate that a balanced scorecard is an integral part of business planning and strategy This chart emphasizes that strategy implementation must be top-down and a good measurement system is a powerful tool for achieving this. It also shows how a balanced scorecard decomposes as it permeates downwards from the top - making company objectives actionable at all levels An important chart which demonstrates that the balanced scorecard is a powerful approach for identifying areas of improvement and inadequacies in support processes. A balanced scorecard should be a prelude to a business re-design or a process re-engineering
Chart 1.2:
Chart 1.3:
1.1 The balanced scorecard is an integral part of business planning and strategy
Vision
Mission
Business Planning and Strategy
Goals and Objectives
Balanced Scorecard
Corporate Measurement and Reporting System
1.2 A performance measurement system is a tool for implementing strategic planning and achieving continuous improvement at all levels of an organization
l
n S t , Go ra t e g als, y S Obj h a ect r i n ive g s
Balanced Scorecard
Business Units
Measures send signals into the organization as to what is important. To send the right signal measure the right things, i.e., the value drivers In order for a measurement process to serve