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Chesterfield I Phone Case Study

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Chesterfield I Phone Case Study
Jessica Minks
7601 W Broad St
Richmond, VA 23294

Sandra Smith
856 Rio Rd
Chesterfield, VA 23832

Dear Ms. Sandra,

Thank you for your call on Friday it was very nice to speak with you and gain some more insight on the situation. Again, I am very sorry for what happened to your brand new IPhone. We have had quite a few situations with these where the phones have been dropped and are no longer operable. However we consider this customer abuse and not a phone defect, because of this we cannot replace your IPhone under our 14 day warranty.

I do understand your concern that the case is what caused the phone to be dropped however we are not able to duplicate this and as a basic regulation a phone with a cracked screen is not covered

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