Chipotle Mexican Grill has emphasized on their customers and are not afraid to remain sincere and acknowledge their errors, even when they are losing revenue. Last year Chipotle went through a crisis where they force the chains to close serval of restaurants due to a norovirus outbreak. Other food-borne illness cases were also related with Chipotle restaurants that includes E.coli, and salmonella. As a consequence, the company is under investigation. Also their sales and stocks have decline because of the outbreaks that occurred.…
Chick-fil-A stands out because it is one of the few prominent large businesses that is closed on Sundays. Firstly, it benefits the workers because they get at least one day of the week off and that shows how much they value their employees. Secondly, customers with the same Christian beliefs have more respect on the business because they keep their Sabbath Day holy to honor God which helps in retaining loyal customers. Lastly, it decreases the possibility of customers getting sick of the food. Since it is closed on Sundays, customers are more eager to have Chick-fil-A the next day it opens. Customers will not have the mentality that it is opened everyday so they can go whenever they want which sometimes turns out otherwise, they do not go at…
McDonald’s and Chick-Fil-A are American fast food restaurants. McDonald’s was found in 1940, by Richards and Maurice McDonald, in San Bernardino, California. Chick-Fil-A was found in 1946, by S. Truett Cathy. Both restaurants are distinct in their own way. Chick-fil-A is famous for their chicken sandwich and happy employees/service. Truett Cathy believed, "Employees should have an opportunity to rest, spend time with family and friends, and worship if they choose to do so". His beliefs were incorporated in his business. It is impossible to find an unorganized and unhygienic Chick-Fil-A. McDonald’s on the other hand is known for their cheap menu and wide range of availability globally. They want to satisfy customers who earned average or below…
Chick-fil-A is the most popular fast food chicken restaurant. Chick-fil-A, the second largest quick-service chicken restaurant chain in the United States, based on sales (LaRoy, 2013). Known for their healthy food choices, cow centered atmosphere and religious beliefs. Chick-fil-a is a brand like know other. Chick-fil-A stepped outside the box and have taken some risk that have led to great results. Being different is one of the reasons why this company is…
The types of marketing strategies used by Chick-fil-A are substantial and completely different from every other restaurant in the United States. Chick-fil-A’s unique corporate culture derives from Cathy’s Christian background and his desire to inspire and influence people. The company’s official statement of corporate purpose is “to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A” (Wilkinson, p.631). Another form of their marketing strategy that Chick-fil-A uses is their extensive corporate giving programs. The company has helped thousands of restaurant employees, foster children, and other young people through the WinShape Foundation that Cathy established in 1984 to help “shape winners” (Wilkinson, p.631). Their advertising is also a key role in their marketing…
Higher operating costs of $1,212,597 in total costs and expenses compared to $1,353,494 in total revenue.…
This paper explores the principles and Christian values of Truett Cathy, and the positive effects on the Chick-fil-a organizations. At the time of his death, there were more than 1,800 Chick-fil-A restaurants in 40 states and Washington, D.C. Cathy’s approach was largely driven by personal satisfaction and a sense of obligation to the community and its young people. Chick-fil-A franchises are closed on Sundays. Cathy opened his first restaurant on a Tuesday, and found that, by Sunday, he was “just worn out.” He noted that, like himself, many of his customers preferred to observe the Christian Sabbath and, in their case, not eat out on Sundays, so his restaurants have been closed on Sundays ever since. This paper examines the relationship between Truett Cathy and how the Christian values within a workplace can positively influence the culture of the organization and also contribute to its success.…
Chick-fil-A’s mission is “to be America's best quick-service restaurant at winning and keeping customers” (ChristiaNet, 2009, para 2). We will strive to be the premier fast food franchise of its kind in the North East market with future goals of expanding into our European territories. Our goal is to keep one step ahead of the competition by offering a clean environment, dynamic customer service, and overall quality products and services. Chick -fil-A's purpose statement reveals the heart of the company: “That we might glorify God by being a faithful steward in all that is entrusted to our care, and that we might have a positive influence on all the people that we might come in contact with” (ChristiaNet, 2009, para 2). We want our customers to experience the highest level of satisfaction there is to offer during their visit at our franchise. We will deliver a quality controlled atmosphere with…
Since then, Chick-fil-A has steadily grown to become the second largest quick-service chicken restaurant chain in the United States, with over 1,700 locations in 39 states and Washington, D.C. In 2012, their annual sales were over $4.6 billion. Today, Chick-fil-A is still privately held and family owned. They have endured 45 consecutive years with positive sales growth. When examining Chick-fil-A against its competitors, it is easy to see that the company has set itself apart by pioneering innovations and delicious products—including the ever-popular Chick-fil-A Chicken Sandwich. For the past 66 years, their mission has been to build a commitment to service. This includes service to their customers, service to their franchised restaurant operators, their team Members, and most importantly service to the communities in which Chick-fil-A restaurants reside. Truett believed that this begins in the restaurant – one customer at a time. He firmly believed in treating every person who came through the doors with honor, dignity, and respect. He also taught this to everyone who came to work at Chick-fil-A, and this concept has made this multi-billion dollar company what it is today.…
While most companies were closing or downsizing, Chick-fil-A was economically thriving. The restaurant’s system-wide sales in 2012 reached $4.6 billion, which was a fourteen percent increase from the sales in 2011. In 2009, it was written in the Atlanta Journal-Constitution that Chick-fil-A had plans of going global by opening restaurants overseas projected “within the next ten years.” There are many variations of Chick-fil-A, which also help generate sales: more than 300 Chick-fil-A’s are being operated in shopping malls, thirty-three drive-thru-only restaurants exist throughout the United States, eleven Chick-fil-A Dwarf Houses (the original full-service restaurant) are in operation in the Atlanta metro area, three Truett’s Grill restaurants in Georgia, around 237 licensed, non-traditional stores are in operation (college campuses, airports, etc.), and there are six satellite/”lunch counter” locations in places, such as…
An article I selected from the Wall Street Journal explains how Chick-fil-A was founded and the reason this establishment is so different than many other fast food restaurants. The article states, “The chain's locations are closed on Sundays and play religious-themed music” (Calia & Jargon, 2014). The concept of this entirely different style of fast food has caught on in the Southern States and many customers appreciate the fact that the restaurant stays so true to its values. Since the beginning when S. Truett Cathy opened his first eatery called the Dwarf Grill there has been a focus centered around God. The revenue the company is losing from a busy weekend day doesn’t set this them back, it actually seems to have made more loyal customers…
Chick-fil-A is a fast food restaurant based off of their founder's, Truett Cathy, morals. Christianity was a key principal in Cathy's idea of his ideal business. There are tons of businesses today who do not mix church and state, but Cathy had a different idea in mind. Although Chick-fil-A receives criticism for the morals they uphold, they have taken over America. According to Business Insider, Chick-fil-A has dominated America as over the majority of state's favorite restaurant. As a Christian myself, I enjoy the atmosphere Chick-fil-A creates for their customers. I love walking in to a clean restaurant, Christian music is playing, amiable cashiers and other employees, and, of course, delicious food. I personally think Chick-fil-A does an…
One of America’s fast food chains, Chick-fil-A, started a controversy with public comments and opinions after president Dan Cathy made a comment opposing same-sex marriage. Chick-fil-A’s charitable endeavor, WinShape Foundation, gave millions in donations to political organizations that oppose LGBT (Lesbian, gay, bisexual, and transgender) rights. While LGBT and similar groups are boycotting this chain, others are opposing by gathering in support by eating at Chick-fil-A restaurants. People across the US, such as political figures and American citizens, are rallied both for and against the statement made by Chick-fil-A’s president. Businesses partners working hand and hand detached ties with this chain.…
Chick-fil-A Founder, S. Truett Cathy states that “Religion is at the key of the family-operated business, says Cathy, whose son Dan is the chief operating officer and whose other son, Bubba, is a vice president. According to the family patriarch, “Our decision to close on Sundays was our way of honoring God and directing our attention to things more important than our business.” The company 's stance on religion is so serious that part of its mission statement states: The purpose of Chick-fil-A is to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. Cathy has also told Forbes magazine, “The Lord has never…
I spent 36 hours on my computer last weekend. I could tell you what I tell my mom “I was writing my essay the whole time”, but in reality I was just playing video games. I have routinely been told throughout my high school and college careers that I lack the work ethic to succeed, but I have the work ethic to succeed in which I am motivated succeed at.…