Child Support Case Summary

The custodial parent (CP), Ms. Stout’s testimony revealed that she is concerned with the timeframe in which actions were taken on her child support case. She stated DHR finally provided her with an explanation as to why things took so long. She stated that back in 2013 she filed for DHR to enforce the child support payments from her ex-husband. She stated she had a child support worker (CSW), then she got another CSW, they changed her worker several times, process the case for a court date; took a while for the court date to go through. She stated she finally went to court, all involved were present. She stated she thought the court would make a decision on the child support amount. She stated she wanted the ruling in her divorce enforced for the non-custodial parent (NCP) to pay which he has never
She stated she called DHR several times to find out why it was taking so long to come up with an agreement and how much the child support would to be. She stated to this day, she has a court order, but within the last month, she has been told that the child support increase; her daughter has emancipated, she turned 19 in November 2015. She stated that every time she called DHR; she never had the opportunity to speak with her CSW, always someone else. Ms. Stout stated it was over a year before an agreement was reached for the child support. She stated when they were in court in December 2014, the NCP’s income and her income was available; does not know why it took so long to get the child support. The child support was needed for school, etc. She stated she has been given nothing but excuses and that she does not understand why it took so long because at one time, she was told that the computers were down, etc. She stated it is an unacceptable timeframe for the child support case to be processed when all the evidence and everything were available in court that day in