Chita

Operations Management
• Processes that Make Money for Company
–
–
–
–

Producing Quality Product
Selling Product
Delivering the Product
Collecting Payment for Product

Create

Sell

Deliver

Collect $

The CHITA Program

Operations Management

• Common direction for Operations:

• Continuous Process Improvement

– Top down dictated

– Shortest path to long term income growth

– Jerky, trial and error approach

– Make part of company culture

– Frequently changing

– Certain outcomes

$

– Relies on coercive motivation

• Chita works differently:

$

Create

– Costly & poor outcomes

Sell

Deliver

Collect $

– Process operators actively

participate in improving the processes they work with.
– Faster & more predictable outcomes. Time

Create

Sell

Deliver

Collect $

What is a Process?

Why Improve Processes?

• Process = Input, Transformation, Output

• Fewer problems with processes will reduce the frustration caused by process problems. Input

• Better quality outputs will increase customer satisfaction.

Change or Add Value

Output

Bottle,
Cap,
Water

Fill bottle, with water,
Put on cap

Bottle of
Water

• Increased customer satisfaction will lead to higher sales.
• Faster processes reduce cost and increase cash flow.
• Company will be more competitive, increasing your job security and giving you the opportunity to earn more.

Copyright Paul M. Brainard 2013

1

What is a Process?

Paint Chair Process Summary

• Using Flowcharts to Document Processes
– Parallelogram = Input or Output

From
Assembly

– Triangle = Queue (Materials Waiting)

Input
Un‐finished
Chair

Paint Chair

Output
Painted
Chair

To
Packaging

– Rectangle = Process Step
– Diamond = Decision
– Circle = Connector
Input

Queue

Process
Step

Yes

Decision

Output

Connector

No

Paint Chair Process