Chapter 1 * Describe the three types of IT assets that must be well managed in today's digital age.
Chapter 2 * J2EE vs. .NET * Describe the six key software trends as identified by the authors.
Chapter 3 * Wi-Fi, WiMAX, Bluetooth, RFID, VoIP, VPN * Explain the concept of cloud computing. Do you believe that cloud computing will have a major impact on the IT function in organizations? Why or why not?
Chapter 4 * Why do organizations often have several databases? What are the different types of databases? How do they differ? * What are the different kinds of data standards and why are these an essential part of data management? * MDM
Chapter 5 * What are the primary reasons for implementing an ERP system? Why do many firms find it difficult to implement an ERP system? * SOA, Web services, Intranets and Portals, SCM, CRM, Groupware * Explain the concept of Software as a Service (SaaS), and describe one application area in which SaaS is becoming important. Do you think the use of SaaS will expand, and why or why not?
Chapter 6 * Explain both data warehousing and data mining. How are they related? List at least three uses of data mining. * GSS, Executive information systems, Knowledge management systems * Business intelligence (BI) applications
Chapter 7 * What were the e-business innovations using Web technologies that were introduced by Amazon.com, Netflix.com, Dell.com, and Landsend.com? * Extranet, B2C, B2B, EDI, XML, Web 2.0 * A framework for thinking about Web site designs from a human-computer interface perspective is the 7Cs framework developed by Payport and Jaworski (2004). Briefly describe the 7Cs.
Chapter 8 * Briefly describe some common information system controls that need to be implemented by business managers, not IS professionals. * In what way does thorough documentation for an information system help in compliance with regulations such as