Clp1006

In chapter 8 is about develop your emotional intelligence. Self awareness the ability to know your own emotions. This involves being able to adopt the witnessing stance so as to master self understanding and in sight into your own needs and feeling. Knowing and understanding your feelings gives you more direction for wise decision making. Managing your emotions the ability to master stress control anger overcome depression and anxiety and remain optimistic all contribute to skills in being resilent so as to bounce back from life’s inevitable setbacks. Self motivation the ability to persevere to delay gratification and wait for rewards and to stay focused and on task is essential in most life endeavors particularly those that involve long terms goals.
Perceptiveness the ability to perceive and correctly identify the emotions of others along with skills at recognizing the impact of your behavior on others. The cornerstone of this is the ability to empathize with others to literally be able to put yourself in shoes of another person, along with the ability to read and understand nonverbal cues. Handling relationships skills in relating to others and managing their emotions. It involves listening skill, conversational skills being able to resolve conflicts and knowing how to be appropriately assertive. It also subsumes the ability to establish rapport with others along with leadership skills. In this chapter we focus on helping you learn effective methods for managing conflicts with others and mastering your own emotional responses. Making deposits into the emotional bank accounts. Understand the individual, in order to make deposits, you must first know what the other considers a deposit. You can only do this by learning to really listen to learn a persons needs or interests. Remember that what may be a deposit for you may be meaningless or even a withdrawal for someone else. Attend to the little thing, oftentimes it is the little things that count the most.