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code of conduct
CODE OF CONDUCT
At the core of every great company is a set of clear and consistent values.
Our values underscore every decision we make and guide us in our behaviours. It is up to all of us to keep our values alive – they are an important part of our DNA and a key part of what makes us different.
The Code is designed to help us make the right choices. It provides further detail of how each and every one of us should act in accordance with our values of Delighting Customers, One
Team, Integrity, Courage and Achievement.
— Gail Kelly, CEO, Westpac Group
This Code describes the standards of conduct expected of our people, both employees and contractors. It provides a set of guiding principles to help us make the right decision every time.
The principles making up the
Code are:
1. We act with honesty and integrity 2. We comply with laws and with our policies
3. We do the right thing by our customers 4. We respect confidentiality and do not misuse information
5. We value and maintain our professionalism 6. We work as a team
7. We manage conflicts of interest responsibly. Those principles operate in conjunction with our values (as described by our CEO above) and our policies and procedures.
At the heart of each of the principles is the imperative to uphold the reputation of the Westpac Group.
We all have a role to play in ensuring that the Group’s reputation is strengthened and not harmed by our conduct, whatever work we do and wherever we are located.

Remember this simple test to determine if our proposed conduct is appropriate: would we be happy to see that conduct reported on the front page of a newspaper?
The Code has the full support of the
Board and the Executive Team and we take compliance with the Code very seriously. If you breach the
Code then you may face disciplinary action, including termination of your employment. You also have a responsibility to report immediately any breaches by a

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