Miss Anderson fails in observing the code of ethics and this is unethical.
The adjusters should avoid any misrepresentation and be truthful.
Unless the policy provides,misrepresantation is a form of fraud and therefore it should not be tolerated. It was unethical for Miss Anderson to fail in observing the code of conduct .As insurance claim adjusters you should learn to work according to the expected codes of conduct. You ought to ensure that personal interest is not among your priorities when solving an insurance claim. You should not neglect your duty which relates to your professional activities.