Preview

Collaborative Leadership

Better Essays
Open Document
Open Document
17986 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Collaborative Leadership
The Leadership Quarterly 21 (2010) 211–230

Contents lists available at ScienceDirect

The Leadership Quarterly j o u r n a l h o m e p a g e : w w w. e l s ev i e r. c o m / l o c a t e / l e a q u a

Integrative leadership and the creation and maintenance of cross-sector collaborations
Barbara C. Crosby ⁎, John M. Bryson
Center for Integrative Leadership and Hubert H. Humphrey Institute of Public Affairs, University of Minnesota

a r t i c l e

i n f o

a b s t r a c t
This article presents a theoretical framework for understanding integrative leadership and the creation and maintenance of cross-sector collaborations that create public value. We define integrative leadership as bringing diverse groups and organizations together in semipermanent ways — and typically across sector boundaries — to remedy complex public problems and achieve the common good. Our framework highlights in particular the leadership roles and activities of collaboration sponsors and champions. The framework is illustrated with examples from the development of MetroGIS, a geographic information system that promotes better public problem-solving in the Minneapolis–St. Paul region of the US. A set of propositions is offered to guide further research and to prompt reflective practice. © 2010 Elsevier Inc. All rights reserved.

Keywords: Integrative leadership Cross-sector collaboration Collaborative leadership Public value Public leadership

Many major public problems or challenges — such as global warming, HIV/AIDS, economic development, poverty, and homelessness — can be addressed effectively only if many organizations collaborate. Collaborators would include governments certainly, but often must include businesses, nonprofit organizations, foundations, higher education institutions, and community groups as well. Leaders and managers in government organizations thus face the need to inspire, mobilize, and sustain their own agencies, but also to engage numerous other partners



References: Agranoff, R. (2007). Managing within networks: Adding value to public organizations. Washington, DC: Georgetown University Press. Agranoff, R. (March 2008). Enhancing performance through public sector networks: Mobilizing human capital in communities of practice. Public Performance & Management Review, 31(3), 320−347. Agranoff, R., & McGuire, M. (2003). Collaborative public management: New strategies for local governments. Washington, DC: Georgetown University Press. Agranoff, R., & McGuire, M. (1998). Multinetwork management: Collaboration and the hollow state in local economic development. Journal of Public Administration Research and Theory, 8(1), 67−91. Alexander, J. A., Comfort, M. B., Weiner, B. J., & Bogue, R. (2001). Leadership in collaborative community health partnerships. Nonprofit Management and Leadership, 12(2), 159−175. Allen, K. E., & Cherrey, C. (2000). Systemic leadership: Enriching the meaning of our work. Lanham, MD: University Press of America. Altern, C. (1990). An exploratory study of conflict and coordination in interorganizational service delivery systems. Academy of Management Journal, 33(3), 478−502. Arino, A., & de la Torre, J. (1998). Learning from failure: Towards an evolutionary model of collaborative ventures. Organization Science, 9(3), 306−325. Bachrach, P., & Baratz, M. S. (1962). Two faces of power. American Political Science Review, 56, 947−952. Bachrach, P., & Baratz, M. S. (1963). Decisions and non-decisions: An analytical framework. American Political Science Review, 57, 947−952. Bingham, L. B., & O 'Leary, R. (2008). Big ideas in collaborative public management. Armonk, NY: M.E. Sharpe, Inc. Boland Jr., R. J., & Tenkasi, R. V. (1995). Perspective making and perspective taking in communities of knowing. Organization Science, 6(4), 350−372. Bolland, J., & Wilson, J. (1994). Three faces of integrative coordination: A model of interorganizational relations in community-based health and human services. Health Services Research, 29(3), 341−366. Bolman, L. G., & Deal, T. E. (2008). Reframing organizations: Artistry, choice, and leadership, 4th ed. San Francisco: Jossey-Bass. Bozeman, B. (2007). Public values and public interest: Counterbalancing economic individualism. Washington, D.C.: Georgetown University Press. Bryson, J. M. (2004). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement, 3rd ed. San Francisco: Jossey-Bass. Bryson, J. M., Ackermann, F., & Eden, C. (July/August 2007). Putting the resource-based view of strategy and distinctive competencies to work in public organizations. Public Administration Review, 702−717. Bryson, J. M., Ackermann, F., Eden, C., & Finn, C. (2004). Visible thinking: Unlocking causal mapping for practical business results. New York: Wiley. Bryson, J. M., & Crosby, B. C. (1992). Leadership for the common good: Tackling public problems in a shared-power world. San Francisco: Jossey-Bass. Bryson, J. M., & Crosby, B. C. (2008). Failing into cross-sector collaboration successfully. In L. B. Bingham & R. O 'Leary (Eds.), Big ideas in collaborative public management. Armonk, N.Y.: M.E. Sharpe. Bryson, J. M., Crosby, B. C., & Bryson, J. K. (2009). Understanding strategic planning and the formulation and implementation of strategic plans as a way of knowing: The contributions of actor-network theory. International Public Management Journal, 12(2), 172−207. Bryson, J. M., Crosby, B. C., & Stone, M. M. (2008). Collaboration in fighting traffic congestion: A study of Minnesota 's urban partnership agreement http://www.cts. umn.edu/Publications/ResearchReports/reportdetail.html?id=1714 Bryson, J., Crosby, B., & Stone, M. M. (2006). The design and implementation of cross-sector collaborations: Propositions from the literature. Public Administration Review, 66(s1), 44−55. Bryson, J. M., Crosby, B., & Stone, M. M. (2007). Successfully designing and implementing cross-sector collaborations: A preliminary test of propositions from the literature. Unpublished manuscript. Burns, J. M. (1978). Leadership. New York: Harper Collins. Carlile, P. R. (2002). A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organization Science, 13(4), 442−455. Carlile, P. R. (2004). Transferring, translating, and transforming: An integrative framework for managing knowledge across boundaries. Organization Science, 15(5), 555−568. Chen, B., & Graddy, E. A. (ARNOVA Conference, November 17–19, 2005). Inter-organizational collaborations for public service delivery: A framework of preconditions, processes, and perceived outcomes. Unpublished manuscript. Chrislip, D. D. (2002). The collaborative leadership fieldbook: A guide for citizens and civic leaders. San Francisco: Josey-Bass. Chrislip, D. D., & Larson, C. E. (1994). Collaborative leadership: How citizens and civic leadership can make a difference. San Francisco: Jossey-Bass. Cleveland, H. (1977). The third try at world order: U.S. policy for an interdependent world. New York: Aspen Institute for Humanistic Studies. Cleveland, H. (1993). Birth of a new world: An open moment for international leadership. San Francisco: Jossey-Bass. Cleveland, H. (2002). Nobody in charge: Essays on the future of leadership. New York: John Wiley. B.C. Crosby, J.M. Bryson / The Leadership Quarterly 21 (2010) 211–230 229 Craig, W.J., & Bitner, D. (1999). MetroGIS benefits study. Unpublished PowerPoint Presentation. Retrieved from http://www.metrogis.org/benefits/studies/ survey_1999_results.pdf Crosby, B. C., & Bryson, J. M. (2005). Leadership for the common good: Tackling public problems in a shared-power world. San Francisco: Jossey-Bass. Crosby, B. C., & Kiedrowski, J. (2007). Integrative leadership: Observations from a University of Minnesota seminar series. Paper presented at the International Leadership Association Annual Conference, Vancouver, Canada. Donahue, J. D. (2004). On collaborative governance. Boston: John F. Kennedy School of Government, Harvard University. Feldman, M. S., & Khademian, A. M. (2007). The role of the public manager in inclusion. Governance, 20(2), 305−324. Feldman, M. S., Khademian, A. M., Ingram, H., & Schneider, A. S. (2006). Ways of knowing and inclusive management practices. Public Administration Review, 66, 89−99. Feldman, M. S., & Pentland, B. T. (2008). Routine dynamics. In D. Barry, & H. Hansen (Eds.), The SAGE handbook of new approaches in management and organization (pp. 302−315). London: SAGE. Flyvbjerg, B. (1998). Rationality and power: Democracy in practice. Chicago: The University of Chicago Press. Friedland, R., & Alford, R. (1991). Bringing society back in: Symbols, practices and institutional contradictions. In W. W. Powell & P.J. DiMaggio (Eds.), The new institutionalism in organizational analysis. Chicago: University of Chicago Press. Giddens, A. (1984). The constitution of society: Outline of a theory of structuration. Berkeley, CA: University of California Press. Giddens, A. (1979). Central problems in social theory: Action, structure and contradiction in social analysis. Berkeley, CA: University of California Press. Goldsmith, S., & Eggers, W. D. (2004). Governing by network: The new shape of the public sector, 1st ed. Washington, DC: Brookings Institution. Gray, B. (1989). Collaborating: Finding common ground for multiparty problems. San Francisco: Jossey-Bass. Gray, B. (2000). Assessing inter-organizational collaboration: Multiple conceptions and multiple methods. In D. Faulkner & M. de Rond (Eds.), Perspectives on collaboration. London: Oxford University Press. Gray, B. (1996). Cross-sector partners: Collaborative alliances among business, government and communities. In C. Huxham (Ed.), Creating collaborative advantage. Thousand Oaks, CA: SAGE. Himmelman, A. T. (2002). Collaboration for a change. Minneapolis: Himmelman Consulting. Hooijberg, R., Hunt, J. G., & Dodge, G. E. (1997). Leadership complexity and development of the leaderplex model. Journal of Management, 23(3), 37−408. Human, S., & Provan, K. (1997). An emergent theory of structure and outcomes in small-firm strategic manufacturing networks. Academy of Management Journal, 45(2), 327−365. Human, S., & Provan, K. (2000). Legitimacy building in the evolution of small-firm multilateral networks: A comparative study of success and demise. Administrative Science Quarterly, 45(2), 327−365. Huxham, C., & Vangen, S. (2005). Managing to collaborate: The theory and practice of collaborative advantage. New York: Routledge. Innes, J. E., & Booher, D. E. (1999). Consensus building and complex adaptive systems: A framework for evaluating collaborative planning. Journal of the American Planning Association, 65(4), 412−423. Jarzabkowski, P. (2005). Strategy as practice: An activity-based approach. London: SAGE Publications. Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press. Kastan, J. (2000). School-based mental health program development: A case study of interorganizational collaboration. Journal of Health Politics, Policy and Law, 25(5), 845−862. Kellogg, K. C., Orlikowski, W. J., & Yates, J. (2006). Life in the trading zone: Structuring coordination across boundaries in postbureaucratic organizations. Organization Science, 17(1), 22−44. Kettl, D. F. (2002). The transformation of governance: Public administration for twenty-first century america. Baltimore: Johns Hopkins University Press. Kettl, D. F. (2009). The next government of the United States: Why our institutions fail us and how to fix them, 1st ed. New York: W. W. Norton & Co. Kingdon, J. W. (1995). Agendas, alternatives, and public policies, 2nd ed. New York: Harper Collins. Kouzes, J. M., & Posner, B. Z. (2007). The leadership challenge, 4th ed. San Francisco: Jossey-Bass. Latour, B. (2005). Reassembling the social. New York: Oxford University Press. Law, J. (1987). Technology and heterogeneous engineering: The case of the Portuguese expansion. In W. E. Bjiker, T. P. Hughes, & T. J. Pinch (Eds.), The social construction of technical systems: New directions in the sociology and history of technology. Cambridge, MA: MIT Press. Law, J., & Hassard, J. (1999). Actor network theory and after. Oxford, England: Blackwell Publishing The Sociological Review. Lawrence, T. B., Hardy, C., & Phillips, N. (2002). Institutional effects of interorganizational collaboration: The emergence of proto-institutions. Academy of Management Journal, 45(1), 281−290. Levina, N., & Orlikowski, W. J. (2009). Understanding shifting power relations within and across organizations: A critical genre analysis. Academy of Management Journal, 52(4), 672−703. Light, P. C. (2002). Government 's greatest achievements. Washington, DC: Brookings Institution Press. Linden, R. M. (2002). Working across boundaries: Making collaboration work in government and nonprofit organizations. San Francisco: Jossey-Bass. Luke, J. S. (1974). Power: A radical view. New York: MacMillan. Luke, J. S. (1998). Catalytic leadership: Strategies for an interconnected world. San Francisco: Jossey-Bass. Maguire, S., Hardy, C., & Lawrence, T. B. (2004). Institutional entrepreneurship in emerging fields: HIV/AIDS treatment advocacy in Canada. Academy of Management Journal, 47(5), 657−679. Mattessich, P., Murray-Close, M., & Monsey, B. (2001). Collaboration: What makes it work. Saint Paul, MN: Amherst H. Wilder Foundation. Merrill-Sands, D., & Sheridan, B. (1996). Developing and managing collaborative alliances: Lessons from a review of the literature No. 3). Boston: Simmons Institute for Leadership and Change. Metropolitan Council. (2007). A bold experiment: The Metropolitan Council at 40 years. St. Paul MN: Metropolitan Council. Mintzberg, H. (1994). The rise and fall of strategic planning: Reconceiving roles for planning, plans, planners. New York: Free Press. Mintzberg, H., Ahlstrand, B., & Lampel, J. (1998). Strategy safari: A guided tour through the wilds of strategic management. New York: The Free Press. Moore, M. H. (1995). Creating public value. Cambridge, MA: Harvard University Press. Morse, R. S., Buss, T. F., & Kinghorn, C. M. (Eds.). (2007). Transforming public leadership for the 21st century. Armonk, NY: M.E. Sharpe. Mumford, M. D., Zaccaro, S. J., Harding, F. D., Jacobs, T. O., & Fleishman, E. A. (2000). Leadership skills for a changing world: Solving complex social problems. Leadership Quarterly, 11(1), 11−35. Nutt, P. C. (2002). Why decisions fail: Avoiding the blunders and traps that lead to debacles. San Francisco: Berrett-Koehler Publishers. O 'Leary, R., & Bingham, L. B. (Eds.). (2009). The collaborative public manager. Washington DC: Georgetown University Press. Ormsby, T., Napoleon, E., Burke, R., Groessl, C., & Feaster, L. (2004). Getting to know ArcGIS, 2nd ed. Redlands, CA: ESRI Press. Osborne, S. P. (Ed.). (2010). The new public governance? New perspectives on the theory and practice of public governance. London: Routledge. Page, S. (2004). Measuring accountability for results in interagency collaboratives. Public Administration Review, 64(5), 591−606. Pearce, C. L., & Conger, J. A. (2003). Shared leadership: Reframing the hows and whys of leadership. Thousand Oaks, CA: SAGE. Pentland, B. T., & Feldman, M. S. (2007). Narrative networks: Patterns of technology and organization. Organization Science, 18(5), 781−795. Phillips, N., Lawrence, T. B., & Hardy, C. (2000). Inter-organizational collaboration and the dynamics of institutional fields. Journal of Management Studies, 37(1), 23−43. Provan, K., & Milward, H. (1995). A preliminary theory of interorganizational network effectiveness: A comparative study of four community mental health systems. Administrative Science Quarterly, 40, 1−33. Provan, K., & Kenis, P. (2005). Modes of network governance and implications for public network management. Paper presented at the Eighth National Public Management Research Conference, Los Angeles, Sept. 29–Oct. 1. Ring, P. S., & Van de Ven, Andrew H. (1994). Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19(1), 90−118. Roberts, N. C., & King, P. J. (1996). Transforming public policy: Dynamics of policy entrepreneurship and innovation. San Francisco: Jossey-Bass. 230 B.C. Crosby, J.M. Bryson / The Leadership Quarterly 21 (2010) 211–230 Robinson, A. H. (1982). Early thematic mapping in the history of cartography. Chicago: University of Chicago Press. Salamon, L. M. (Ed.). (2002). The tools of government: A guide to the new governance. New York: Oxford University Press. Scott, W. R. (1987). Organizations: Rational, natural, and open systems. Englewood Cliffs, NJ: Prentice-Hall. Senge, P. M. (Fall 1990). The leader 's new work: Building learning organizations. Sloan Management Review, 7−23. Senge, P. M., Smith, B., Schley, S. L., & Laur, J. (2008). The necessary revolution: How individuals and organizations are working together to create a sustainable world. New York: Doubleday. Sharfman, M. P., Gray, B., & Yan, A. (1991). The context of interorganizational collaboration in the garment industry: An institutional perspective. Journal of Applied Behavioral Science, 27(2), 181−208. Star, S. L., & Griesemer, J. R. (1989). Institutional ecology, ‘translations’ and boundary objects: Amateurs and professionals in Berkeley 's Museum of Vertebrate Zoology, 1907–39. Social Studies of Science, 19(3), 387−420. Stone, M. M. Toward understanding policy implementation through public–private partnerships: The case of the community employment partnership.” Presented at the Association for Public Policy Analysis and Management conference, October, 2004, Atlanta. Stone, M. M. (2007). Governance in collaborations: Toward a research framework. Unpublished manuscript. Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3), 571−610. Sydow, J., & Staber, U. (2002). Institutional embeddedness of project networks: The case of content production in German television. Regional Studies, 36, 215−227. Thornton, P. H., & Ocasio, W. (1999). Institutional logics and the historical contingency of power in organizations: Executive succession in the higher education publishing industry 1958–1990. American Journal of Sociology, 105(3), 801−843. Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shfiting leadership from the industrial age to the knowledge era. Leadership Quarterly, 18(4), 298−318. Van de Ven, Andrew H., & Walker, G. (1984). The dynamics of interorganizational coordination. Administrative Science Quarterly, 29, 598−621. Waddock, S. (1986). Public–private partnership as social product and process. Research in Corporate Social Performance and Policy, 8, 273−300. Weber, E., & Khademian, A. M. (2008). Managing collaborative processes: Common practices, uncommon circumstances. Administration & Society, 40(5), 431. Winer, M., & Ray, K. (1994). Collaboration handbook: Creating, sustaining, and enjoying the journey. St. Paul, MN: Amherst H. Wilder Foundation. Yin, R. K. (2009). Case study research: Design and methods. Thousand Oaks, CA: SAGE.

You May Also Find These Documents Helpful

  • Good Essays

    Quick-witted Joe successfully told stories to amaze his crowd on the serious topics while reframing the context generating new ideas, simplifying their issues while supporting them at every level. Their struggles with social and economic poverty gained popularity and attracted middle-class reformers to the area. The author does a good job of capturing the art of Joe` leadership as an intangible form and points to the fact that there is no formula-driven approach towards the idea of the collaboration of any society. Collaboration happens when the leader has the answers…

    • 466 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    4222 206

    • 388 Words
    • 2 Pages

    Partnership (Multi-agency working) is driven by a desire for collaborative advantage and can offer many positive outcomes:…

    • 388 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Bateman T. S. & Snell, S. A. (2007). Management: leading and collaborating in a competitive world. [University of Phoenix Custom Edition e-Text]. New York: McGraw-Hill/Irwin. Retrieved February 18, 2008, from University of Phoenix rEsource, Management: Theory, Practice, and Application Web Site.…

    • 1394 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Collaborative Leadership

    • 936 Words
    • 4 Pages

    As in Ansell (2012), collaborative leaders serve as mediators. These leaders are called upon to facilitate positive exchanges between different stakeholders through adjudication of conflict, to arbitrage between different positions, to stabilize the conditions for positive exchange, and to promote trust-building. One of the key techniques or qualities for a leader is to adjust all the information and condense it to the common…

    • 936 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Fairholm, Matthew R. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 3…

    • 1279 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    This Article is brought to you for free and open access by the Leadership Institute at DigitalCommons@University of Nebraska - Lincoln. It has been…

    • 10295 Words
    • 42 Pages
    Good Essays
  • Good Essays

    Partnership Working

    • 1591 Words
    • 7 Pages

    Successful partnerships need will address the tensions between structures and cultures particularly in relation to national targets. They need to face the challenges associated with integrating services that are based on fundamentally different principles of governance and different types of central and local government accountability.…

    • 1591 Words
    • 7 Pages
    Good Essays
  • Good Essays

    This assignment will critically explore how the contribution of effective Leadership can make to build and sustain organizational collaboration in health and social care environment. Developing and sustaining Organizational Collaboration in health care setting is extremely challenging. The need and demand for the organizational collaboration, the qualities of collaborative leadership and promotion and sustainability of the collaboration will be critically explored. “Organizations” have become a very common word and needs a contextual definition. Organization is a cooperative system; it needs active cooperation within workers to function effectively and efficiently (Burnes 2004: 12, 54). The current and future leadership is very important to…

    • 501 Words
    • 3 Pages
    Good Essays
  • Good Essays

    There is no ideal organization, and the type of organizations vary from locality to locality. In 2011 Pinellas County took the initiative to merge Public Works and Utilities as part of balancing the budget. While cost savings were likely by reducing administrative functions, the main objectives achieve improved processes and production efficiencies (The Pen, February, 2011). There are many factors that influence the functions performed, from historical growth to the downturn of the economy, to geographic considerations. The commonality of the functions performed by the departments had potential to improve efficiencies and enhance customer service. In a time of diminishing resources and increasing public expectations, local management must…

    • 970 Words
    • 4 Pages
    Good Essays
  • Best Essays

    McNabb, D.E (2008). Research Methods in Public Administration and Non Profit Management:Quantitative and Qualitative Approaches. 2nd edition. M.E Sharpe Inc, New York, U.S.A.…

    • 4845 Words
    • 20 Pages
    Best Essays
  • Good Essays

    Employee Interagency

    • 1079 Words
    • 5 Pages

    During my time at university, I found that Greater collaboration between agencies and the need to improve interagency working is a key priority within the public protection sector. The lack of co-ordinated within multi-agency working together effectively has been highlighted in the recent years. Due to a huge budget cut to the public sector that took place in 2010, it is vital that each agency started to iron out issues and start to perform as a controlled unit of different agencies all working together to achieve the same outcome. During my time at university, it has given me the opportunity to look at the use of multi-agency in a critical way and get my own brain working as well as understanding other theories behind multi-agencies. Unlike…

    • 1079 Words
    • 5 Pages
    Good Essays
  • Better Essays

    References: Crosby, B.C. and Bryson. J.M. (2005). Leadership for the Common Good: Tackling Public Problems in a Shared-Power World. Hoboken, NJ: Jossey-Bass.…

    • 1215 Words
    • 5 Pages
    Better Essays
  • Good Essays

    TQM theory holds that “quality can only be defined by those who receive the product or service, including stakeholders.” Accordingly, public managers should engage their staff in identifying the organization’s internal and external stakeholders and by determining the criteria that each uses to judge the organization to be successful. This process suggests that the effective public organization is one that satisfies the expectations…

    • 1320 Words
    • 6 Pages
    Good Essays
  • Best Essays

    In conclusion, effective interagency collaboration with partnerships is essential. All research and indicates that all services need to work together for the greater good, but do need structure, support, resource allocation and policy development. Effective interagency collaboration is a complex process and learning in a key component. Working in partnership is an ongoing process, that will consistently be evolving with the creation of new concepts and frameworks, communication is key across all levels.…

    • 2495 Words
    • 10 Pages
    Best Essays
  • Good Essays

    Online Banking

    • 855 Words
    • 4 Pages

    Description: The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value. Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book: - Provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation - Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors - Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session - Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution - Spans the entire spectrum of a Balanced Scorecard implementation - Explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very real benefits of the field-proven Balanced Scorecard…

    • 855 Words
    • 4 Pages
    Good Essays