Communication
Tuesday, February 5, 2013 Communication Notes
Chapter 3 – Hearing vs. Listening
• Hearing- the ear’s physical response of sound waves.
o Hearing uses 1 of the 5 senses
• Listening- the brain’s response and interpretation of surrounding stimuli
o The best speakers are the best listeners
o Listening uses all of the 5 senses
• Five Basic parts of the ear:
o Outer Ear- the fleshy part of the ear that is comprised of the Pinna and external ear canal
▪ Pinna- sound waves are collected between your middle and inner ear
o Middle Ear- the portion of the ear between the canal and the cochlea
o Inner Ear – the part of the ear were mechanical vibrations occur
o Cochlea – a snail-shaped structure made of bone, where chemicals are released from tiny hair cells
• Two Nerve Systems
o Vestibular nerve- balance signal
o Auditory nerve – the nerve system responsible for sound signals
• Six Steps to the Listening Process
1. Presence of Stimuli
2. Psychological reception of Stimuli
3. Mental Focus on Stimuli
4. Recognition and Discrimination of Stimuli
5. File or index Stimuli
6. The Appreciation of Stimuli
• Psychological noise – noise that happens internally that hinders you from completely listening to the message
• Active vs. Passive Listening:
• Active Listening – when a listener is fully engaged in the listening process, and the message being sent is recognized and received
• Passive Listening- when a listener is hearing the message, but is not fully engage in the message
• Different Context of Listening:
1. Discriminative Listening – occurs when you’re trying to identify differences in sound
2. Comprehension Listening – listening you engage in when you’re trying to understand the message being sent to us
3. Biased Listening – when you
Chapter 3 – Hearing vs. Listening
• Hearing- the ear’s physical response of sound waves.
o Hearing uses 1 of the 5 senses
• Listening- the brain’s response and interpretation of surrounding stimuli
o The best speakers are the best listeners
o Listening uses all of the 5 senses
• Five Basic parts of the ear:
o Outer Ear- the fleshy part of the ear that is comprised of the Pinna and external ear canal
▪ Pinna- sound waves are collected between your middle and inner ear
o Middle Ear- the portion of the ear between the canal and the cochlea
o Inner Ear – the part of the ear were mechanical vibrations occur
o Cochlea – a snail-shaped structure made of bone, where chemicals are released from tiny hair cells
• Two Nerve Systems
o Vestibular nerve- balance signal
o Auditory nerve – the nerve system responsible for sound signals
• Six Steps to the Listening Process
1. Presence of Stimuli
2. Psychological reception of Stimuli
3. Mental Focus on Stimuli
4. Recognition and Discrimination of Stimuli
5. File or index Stimuli
6. The Appreciation of Stimuli
• Psychological noise – noise that happens internally that hinders you from completely listening to the message
• Active vs. Passive Listening:
• Active Listening – when a listener is fully engaged in the listening process, and the message being sent is recognized and received
• Passive Listening- when a listener is hearing the message, but is not fully engage in the message
• Different Context of Listening:
1. Discriminative Listening – occurs when you’re trying to identify differences in sound
2. Comprehension Listening – listening you engage in when you’re trying to understand the message being sent to us
3. Biased Listening – when you