Communication

Communication is a two way process which sends a message to people and makes sure that the message sent are being understood by people who receives it because if not it means that communication is not successful or it failed to send a particular message. In health and social care, effective communication is very important because it is the way where different care professionals and service users could point out the important things needed and say what are their needs or if there any complaints, by this to provide the best standard of care to service users by the carers. Communication is also important in health and social care because it develops positive relationship with people using services and their families and friends. It also develops positive relationship with work colleagues and other professionals. By this, it enables everyone to share information with service users, by providing and receiving information.

There are different contexts in communication. It can be a one-to-one communication or a group communication. One-to-one communication means one person communicating with another person with no other people joining in. In health and social care, one-to-one communication could be observed in many ways. For example, if a manager or senior carer of a care home is giving supervision for one of the carer. Supervision should be private; it means they should have their communication in a private place like in the office with just the two of them. Another example is a carer assisting a service user with his or her personal care. This is an one-to-one communication because no other people should be involve because if other people is going to get involve like other service user is present, privacy and dignity has taken away from the service user who needs the assistance. Sometimes two carers are needed to assist one service user. Another good example of one-to-one communication is when someone is going to have an interview. Most of the time in any one-to-one