Communication and Social Care

ASSIGNMENT COVER SHEET – QCF 2010 SPECIFICATIONS
School Name:
Student Name:
Course Title:
Unit Title/Number:
Tutor Name:
Issue date:

HEALTH & SOCIAL CARE
REBECCA SMITH

MTG

BTEC EXTENDED NATIONAL DIPLOMA HEALTH AND SOCIAL CARE (CORE UNIT)

Unit 1: Developing Effective Communication and Interpersonal Skills
Diana McCloskey w/c 8.9.14

Formative feedback:
Date: w/c19.11.14

Summative assessment:
Date: w/c 24.11.14

Final Grade:
Points:

Please read this assignment brief carefully and follow the tasks:
INTRODUCTION/SCENARIO
This unit aims to help you to understand effective communication, the barriers that may exist and ways to overcome these. In addition, it will give you the opportunity to demonstrate the interpersonal skills needed to embark on a career in health or social care. It is a core unit, necessary for all levels of achievement in the level 3 qualifications.
There are a variety of methods of assessment, and your tutor will advise you which sections of the assignment may be cross referenced to other units. There are particular links to equality, diversity and rights, personal and professional development, safeguarding adults, values and planning.
In order to pass this unit, evidence presented needs to demonstrate that you meet all the learning outcomes. You must read the assignment carefully and follow each task. Before you submit your work, ensure you have completed each assessment criteria for a pass grade. Your presentation, grammar and spelling will also be taken into consideration. Learning outcomes:
To achieve this unit you must provide a range of evidence which shows you: 1. Understand effective communication and interpersonal interaction in health and social care
2. Understand factors that influence communication and interpersonal interaction in health and social care environments 3. Understand ways to overcome barriers in a health and social care environment
4. Be able to communicate and interact effectively in a health and social car environment.
ASSIGNMENT STRUCTURE


Footer with unit number, tutors’ name and your name



Work must be detailed



1:5 line space and size 12 font



Times new Roman/Arial



Work must be fully referenced using the Harvard system



Completed units must be accompanied with a reference list



Proof read your work, checking for spelling mistakes and grammatical errors



Work must be submitted on time and in a report wallet

ASSIGNMENT BRIEF 2014-15

Formative feedback:

ASSIGNMENT BRIEF 2014-15

Summative assessment:

ASSIGNMENT BRIEF 2014-15

Learner Authentication: I declare this unit is complete and is my own work.
Learner Name:

Signature:

Date:

Assessor Name:

Signature:

Date:

IV Name:

Signature:

Date:

Internal Verifier Comments:

ASSIGNMENT BRIEF 2014-15

Assessment/grading criteria tracking
Unit Number:

Assessment Criterion

1

Unit Title:

Assessor Initial & Date achieved Developing Effective Communication in Health and Social Care

Grading Criterion

Assessor Initial & Date achieved Grading Criterion

P1 Explain the role of effective communication and interpersonal interaction in a health and social care context
P2. Discuss theories of communication M1. Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication P3 Explain factors that may influence communication and interpersonal interactions in health and social care environments. P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions P5 Participate in a oneto-one interaction in a health and social care context ASSIGNMENT BRIEF 2014-15

M2 Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

D1 Evaluate strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions Assessor Initial & Date achieved P6 Participate in a group interaction in a health and social care context M3 Assess your communication and interpersonal skills in relation to each interaction

D2 Evaluate factors that influenced the effectiveness of each interaction

OVERALL PASS:

OVERALL MERIT:

OVERALL DISTINCTION:

INITIAL & DATE

INITIAL & DATE:

INITIAL & DATE:

ASSIGNMENT BRIEF 2014-15

FINAL GRADE:

 Assessment Activities
TASK ONE (P1, P2 and M1)

This task enables you to show your knowledge of effective communication.
Write an essay, in which you explain the role of effective communication and interpersonal interaction in a health and social care context.


First of all, do a short introduction on the importance of good communication in health and social care between colleagues, service users, and why multi-agency working is important in effective communication.



Then continue your essay by describing the following, and give examples of how they would be used in health and social care:
 Communication forms: text messaging, written, oral,
 Interpersonal interactions: non-verbal communication, formal and informal communication  Communication and language needs and preferences: Makaton, symbols, communication passports, and variation between cultures.



Now, continue your essay, and discuss (look at different points of view), and giving health and social care examples of, the theories of communication. The two theories to be discussed are:

Argyle’s stages of the communication cycle (used in 1:1 communication) and
Tuckman’s stages of group interaction (used in group communication)
Extend your essay, to include an assessment of the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication. This will give you the opportunity to link P1, P2 and M1 together. TASK TWO (P3, P4, M2, D1).

It is now important to understand the factors that influence effective communication and personal interactions in health and social care.


Produce a booklet that helps professionals to understand the factors which influence communication and interactions. Your booklet needs to be in A4 format, and may include colour print, images and have a creative layout. You must include health and social care examples and the last page must be a list of support associations. 

Your booklet will explain the factors that may influence communication and interpersonal interactions in health and social care environments and explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

ASSIGNMENT BRIEF 2014-15



It must include:







Environmental factors effecting communication: Setting, seating, time
Barriers to communication: Sensory impairment, disability, aggression, submissiveness, jargon, use and abuse of power and effects of alcohol / drugs. Possible strategies to overcome barriers: Staff training, assessment of needs, promoting rights and relationship building, confidentiality, defusing aggression Aids to communication: Human (advocates, translators) and technological aids (hearing aids)

Accompany this with a short essay (approximately 2 pages), in which you
 Review 2 strategies and 2 aids to communication (covered in your booklet) that are used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. You must do this in depth and use examples to show your understanding.
 Extend the essay further to evaluate those strategies that overcome barriers to effective communication and interpersonal interactions. Think about more challenging and complex situations faced by health and social care professionals, for example, communication affected by mental health problems, drug or alcohol or dementia.

This whole task includes pass, merit and distinction criteria, and you should work towards achieving it as a whole.
TASK THREE (P5, P6, M3, D2)

Now that you have learned the theory of good communication and interpersonal skills, you will draw on your knowledge and understanding to demonstrate your skills in a health and social care context.


With a partner, participate in a 5 minute role-play activity, with a health and social care theme. This will be assessed by your tutor. One of you will be the professional and the other will be the service user, and demonstrate examples of good communication skills. You must not just read from your script; you will be assessed on both verbal and non-verbal communication. Submit your script and witness statement, signed by your assessor.

You must show that you are able to communicate well in terms of the following:
 Listening and responding, tone of voice, language used, proximity of conversation, clarifying or repeating understanding and use of good questioning. 

You must also participate in a group interaction in a health and social care context



You will be put into small groups, and you will decide on a recent health and social care hot topic. Research this topic, prepare and present it to the rest of the class.

ASSIGNMENT BRIEF 2014-15

You must all participate in the preparation and the presentation. Evidence will be in the form of the slide hand-out, evidence of planning and an assessment statement from your tutor.
You must show that you are able to be effective in a group, show good interpersonal skills and have a positive attitude.


Assess your communication and interpersonal skills in relation to each interaction in a reflective journal entry. To do this, use examples from both your interactions (oneto-one and group presentation) to bring together different aspects to form an honest assessment of your own skills.
Go further, and evaluate factors that influenced the effectiveness of each interaction. You will need to consider a range of positive and negative factors that influenced you and you should also show that you are able relate to the theory aspect of this assignment.
This whole task includes pass, merit and distinction criteria, and you should work towards achieving it as a whole.

ASSIGNMENT BRIEF 2014-15