Communication in Health and Social Care
1
Unit outline
Communication in health and social care
Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce you to: different forms of communication factors that affect communication in care settings ways of overcoming barriers to effective communication. You will have the opportunity to observe and discuss the communication skills of others and to practise and refine your own communication skills.
Learning outcomes
1 Know different forms of communication. 2 Understand barriers to effective communication. 3 Be able to communicate effectively.
Grading guide
To achieve a pass, you must show you can:
P1 Identify different forms of communication P2 Explain barriers to effective communication within a health and social care environment P3 Take part in an effective one-to-one interaction P4 Take part in an effective group interaction M2 Describe the barriers to effective communication in your two interactions D1 Assess the strengths and weaknesses of your two interactions
To achieve a merit, you must show you can:
M1 Describe different forms of communication
To achieve a distinction, you must show you can:
1
Topic 1.1
Forms of communication
Getting started
This topic introduces you to the forms of communication used by health and social care workers and the contexts in which they are used. When you have completed this topic, you should: ■ be able to describe and explain the communication cycle ■ know about one-to-one, group, formal and informal communication in health and social care settings ■ be able to describe a range of different forms of communication used by health and social care workers.
Key terms
Decode: make sense of the information contained in a message Empathy: understanding and entering into another person’s feelings Formal communication: official or correct forms of communication Informal
Unit outline
Communication in health and social care
Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce you to: different forms of communication factors that affect communication in care settings ways of overcoming barriers to effective communication. You will have the opportunity to observe and discuss the communication skills of others and to practise and refine your own communication skills.
Learning outcomes
1 Know different forms of communication. 2 Understand barriers to effective communication. 3 Be able to communicate effectively.
Grading guide
To achieve a pass, you must show you can:
P1 Identify different forms of communication P2 Explain barriers to effective communication within a health and social care environment P3 Take part in an effective one-to-one interaction P4 Take part in an effective group interaction M2 Describe the barriers to effective communication in your two interactions D1 Assess the strengths and weaknesses of your two interactions
To achieve a merit, you must show you can:
M1 Describe different forms of communication
To achieve a distinction, you must show you can:
1
Topic 1.1
Forms of communication
Getting started
This topic introduces you to the forms of communication used by health and social care workers and the contexts in which they are used. When you have completed this topic, you should: ■ be able to describe and explain the communication cycle ■ know about one-to-one, group, formal and informal communication in health and social care settings ■ be able to describe a range of different forms of communication used by health and social care workers.
Key terms
Decode: make sense of the information contained in a message Empathy: understanding and entering into another person’s feelings Formal communication: official or correct forms of communication Informal