EXPLORE COMMUNICATION SKILLS & THE VARIOUS FACTORS WHICH INFLUENCE THE COMMUNICATION PROCESS
UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS
CATHERINE CARLIN
Contents
Introduction 3
1.1 4
1.3 8
1.4 9
2.1 12
Conclusion 14
Introduction
In this assignment the writer is going to focus on how communication is important in health and social care settings. In the first section of the assignment the writer will explore in detail what communication is, the methods of communication that are used in health and social care settings and a communication theory that is relevant to health and social care. The writer will also identify potential barriers to effective communication that may arise within a health and social care setting and explore how these barriers may be overcome. Following this section of the assignment the writer will review at least one strategy that is used to support people with specific communication needs and analyse the benefits to service users of using these strategies and make recommendations for health care workers. In the final section of the assignment the writer will analyse key ethical and cultural consideration’s that need to be taken into consideration for a health and social care worker to communicate effectively with service users.
1.1 - Apply relevant theories of communication to Health and Social Care contexts
In this section the writer will define the meaning of communication. The writer will describe a range of communication methods that are used in the Health and Social Care sector using examples and describe a communication theory that is relevant to Health and Social Care.
Define Communication:
Communication is the passing of information between people or organisations. It is a basic human need that allows people to interact and establish a closer relationship and contact with one another. The purpose of communication is to send messages in a quick and effective way to the person