United States is one of the most diverse country today racially and ethnically. There are six races identify: white, American Indian, and Alaska Native, Asian, Black or African American, Native Hawaiian and Pacific Islander. And due to the different ethnic background of people, the emergency health care workers of hospitals faced lots communication challenges during encountered the patient.
Emergency Department (ED) is the most sensitive area, where critical patient arriving to take the immediate care. Hence, the emergency health care workers have no more time to know the every patients culture, behavior, values and beliefs. They have to provide immediate medical care. So, here, communication between provider and patient is vital. …show more content…
What are the difficulties health care workers facing with patients encounters of various ethnical background?
2. What are the steps needed to be taken to tackle communication issues?
3. What are the governmental recommendations to resolved a communication issues faced by various organization?
4. What individual organizations do to bring the awareness or to educate the staff for dealing with communication issues?
5. What are the impacts of background and communication issues on health care workers?
Assumption of the study:
The first assumption is that the communications issues can be resolve by providing proper education and knowledgeable skills to health care workers. The second assumption is that accurate Interpreter can reduce the communication problems. Third assumption is that some of the electronic device used for translating the language in emergency.
Definitions of terms:
Communication:
It is the process or act of sharing information, ideas, thoughts and feelings through words, signs, sounds or behavior.
Health care workers:
Health care worker is someone who works in a hospitals or health centers (dictionary.reverso.net).
Ethnic …show more content…
Then, this question is asked to the emergency health care workers who are working in an emergency department of hospitals. The health care workers gave their answer as per their experience. The survey was generated by the investigator and finished by the study participants. The survey is included in the study instead of face-to-face interviews due to the limitation on time and participation by individual. The study uses a qualitative descriptive, analytical method to collect the information by surveying the health care workers in hospitals of Chicago metro area. The data collected from the journal records, peer reviewed articles. The strategies to used to collect data were through using Google scholar, Trine University library data search and typing the key words like communication issues in the hospitals, impacts of different ethnic background of patients, communication barriers, communication challenges in the emergency