Communication Process Model
Misunderstanding #1
1) Who was the sender? The sender was my manager at the time of this particular exchange /
misunderstanding that I will describe.
2) Who was the receiver? I was the receiver of the message.
3) What was the message? The message was a request from my manager to confirm when
a particular assignment was to be completed that we had originally agreed on.
We were at this point not in agreement on the timeline. The assignment was a
major communication to be delivered to the employees of our company regarding a
change in one of our benefits that would affect all employees.
4) What channel was used to send the message? The channel used during this exchange where
the misunderstand occurred was over e-mail.
5) What was the misunderstanding that occurred? The misunderstanding was that we were not in agreement as to timeline on when the project was to be completed. We had a difference of opinion as to what was originally agreed to.
6) How could the misunderstanding have been avoided? The misunderstand could have been
avoided if we had met and spoken verbally instead of going back and forth over email to
confirm the desired result which was the timeline deadline that we had originally agreed
to. I should have asked more clarifying questions, to make sure were in agreement.
What did you learn about the communication process from this activity?
What I learned from this activity was to stop the back and forth email exchange and to seek my manager out personally and have a conversation to ask for details and come to an agreed deadline and then to document the decision more thoroughly.
What seemed to be the main causes of the misunderstanding? We did not understanding each other going back and forth over email. We finally
resolved the issue by talking in person.
• Cite a meaningful misunderstanding rather than a general or less material misunderstanding.
1) Who was the sender? The sender was my manager at the time of this particular exchange /
misunderstanding that I will describe.
2) Who was the receiver? I was the receiver of the message.
3) What was the message? The message was a request from my manager to confirm when
a particular assignment was to be completed that we had originally agreed on.
We were at this point not in agreement on the timeline. The assignment was a
major communication to be delivered to the employees of our company regarding a
change in one of our benefits that would affect all employees.
4) What channel was used to send the message? The channel used during this exchange where
the misunderstand occurred was over e-mail.
5) What was the misunderstanding that occurred? The misunderstanding was that we were not in agreement as to timeline on when the project was to be completed. We had a difference of opinion as to what was originally agreed to.
6) How could the misunderstanding have been avoided? The misunderstand could have been
avoided if we had met and spoken verbally instead of going back and forth over email to
confirm the desired result which was the timeline deadline that we had originally agreed
to. I should have asked more clarifying questions, to make sure were in agreement.
What did you learn about the communication process from this activity?
What I learned from this activity was to stop the back and forth email exchange and to seek my manager out personally and have a conversation to ask for details and come to an agreed deadline and then to document the decision more thoroughly.
What seemed to be the main causes of the misunderstanding? We did not understanding each other going back and forth over email. We finally
resolved the issue by talking in person.
• Cite a meaningful misunderstanding rather than a general or less material misunderstanding.