Communication Skills 2
Listening and Interpersonal Skills Review
Name:
Ahmad Ahmad Muhammad
ID Number:
4141244
1
Overview
This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda.
A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review.
2
2.1
Definitions and features of listening and interpersonal skills
Defining listening and interpersonal skills
Interpersonal skills can be defined broadly as “those skills which one needs in order to communicate effectively with another person or a group of people” (Rungapadiachy, 1999, p.193). Although there is some variation in the literature over the exact skills that qualify under this heading (Chant, Jenkinson, Randle
Name:
Ahmad Ahmad Muhammad
ID Number:
4141244
1
Overview
This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda.
A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review.
2
2.1
Definitions and features of listening and interpersonal skills
Defining listening and interpersonal skills
Interpersonal skills can be defined broadly as “those skills which one needs in order to communicate effectively with another person or a group of people” (Rungapadiachy, 1999, p.193). Although there is some variation in the literature over the exact skills that qualify under this heading (Chant, Jenkinson, Randle