Communication skills for working in the Health Sector
Unit 1: Communication skills for working in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name:
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
VERBAL – spoken word, this could be phone calls, through meetings or briefings. At the Brandon Trust we regularly hold Communication Meetings and these meetings would consist of Verbal communication.
WRITTEN – This would consist of possibly letters, emails for both internal and external customers.
VISUAL – Such as easy read communications, we use these at Brandon for letters, and Newsletter that we send out to our tenants who have learning difficulties. Visual communication can include Photographs, Diagrams, Charts and Graphs. Visual communication could be used in the form of Business reports where charts and graphs are used to illustrate the findings of a piece of work.
NONVERBAL – this would include communications such as sign language, British Sign Language, Makaton or even Body Language.
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name:
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
VERBAL – spoken word, this could be phone calls, through meetings or briefings. At the Brandon Trust we regularly hold Communication Meetings and these meetings would consist of Verbal communication.
WRITTEN – This would consist of possibly letters, emails for both internal and external customers.
VISUAL – Such as easy read communications, we use these at Brandon for letters, and Newsletter that we send out to our tenants who have learning difficulties. Visual communication can include Photographs, Diagrams, Charts and Graphs. Visual communication could be used in the form of Business reports where charts and graphs are used to illustrate the findings of a piece of work.
NONVERBAL – this would include communications such as sign language, British Sign Language, Makaton or even Body Language.
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the