Communication Skills - Incongruence

Communication Skills Project

Incongruence Between
Verbal & Non-verbal Communication
Vs The Observer

Div B
(MMS – 1st Semester)

Submitted by:
Group 2 on 20th November 2010

ACKNOWLEDGEMENT

We would like to express our special thanks of gratitude to Prof. Usha Kumar as well as BVIMSR respectively who gave us the golden opportunity to work on this wonderful project covering the topic of:

“Incongruence between Verbal & Non-verbal Communication Vs The Observer”

This project has helped us greatly in terms of getting new insights in the process of communication through the research done while compiling the project.

Lastly we would like to mention our gratitude to everyone else as well who all helped us in this educational endeavor.

THANKS AGAIN TO ALL WHO HELPED US.

OBJECTIVE

To understand the effects of incongruence between verbal & non-verbal communication on the observer

INDEX

MEMBERS 4 OVERVIEW OF COMMUNICATION PROCESS 5 MEANS OF COMMUNICATION 6 DISTINGUISHING VERBAL & NON-VERBAL COMMUNICATION 6 VERBAL COMMUNICATION 6 NON-VERBAL COMMUNICATION 7 CATEGORIES AND FEATURES 9 What is incongruence between verbal & non-verbal communication? 9 Why is incongruence created between verbal & non-verbal communication? 9 INCONGRUENCE BETWEEN 9 DYNAMIC FEATURES 10 STATIC FEATURES 10 KINESICS 11 EFFECT OF INCONGRUENCE ON THE OBSERVER 14 INCONGRUENCE & THE OBSERVER 15 Examples of how incongruence affects the observer 15 CONCLUSION 16

GROUP 2

MEMBERS

Name | Roll No. | Sanket Gharat | 72 | Anant Dhuri | 71 | Harishchandra Chouhan | 70 | Vivek Chothani | 69 | Lalit Kumar Chavhan | 68 | Suraj Bhandare | 67 |

OVERVIEW OF COMMUNICATION PROCESS

Communication is a process whereby information is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives