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Communications
BADM 713 Thursdays LEADERSHIP COMMUNICATION CASE STUDY 2 KAREN CARLIN Same format as Case #1 There are several problems in this case. Your assignment is to read the case and identify the problems that, in your opinion, Karen Carlin and the firm of Hepplewhite and Boyce will have to confront, and suggest solutions to those problems in a five page, double-spaced paper. The format for this case is the same as case # 1. Only the topic has changed. You will present your findings to the class in a five minute presentation with slides.

As the case states, firing people is not an option. Also, financial calculations are not necessary for this case. You are to assume that you are a consultant in personnel management who has been hired by Ms. Boyce, the CEO of Hepplewhite and Boyce, to study this case and write a report to her. As a reminder, below is the information from case study # 1 about a suggested outline for a standard problem/solution format. It can be adapted in any fashion you think is appropriate, or you can develop your own format. 1. The purpose of the report 2. A clear definition of the problems 3. The probable causes of the problems 4. The feasible courses of action to be taken to solve the problems 5. The best courses of action in your opinion 6. Why they are the best courses of action, including probable outcomes 7. Additional steps that should be taken in the future to ensure that similar problems do not occur.

The written report is due April 4, 2013 The presentation is due March 14, 2013

Karen Carlin

Used with Permission from the Publisher: OB in Action: Cases and Exercises

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