Compare And Contrast Store Manager And Merideth

Transaction number: 28004
Quinn Blaylock "Assistant Store Manager" & Merideth (Cashier #: 298209)"Cashier Associate" BY FAR ARE THE WORST OF THE WORST WHEN IT COMES TO CUSTOMER SERVICE OF ANY KIND. Quinn had a nasty attitude walking through the store and poor manner prior to ever making it to the register for a "formal" introduction, shoving past us as not speaking a word to us as if we weren't even there. Merideth acted as if it were a huge inconvenience to check us out. Not only did she huff and puff as I put multiple small things on the counter to be scanned she then went behind me and said "Let me make sure you put everything up here" (In which there wasn't enough room) I was waiting for things to be put in a bag so I could move them into
the cart and then put more on the counter to be scanned.
She had an attitude from word go PROCEEDING to treat me as if I was some sort of thief. Then my "chip" in my debit card is garbage (was just used at the same store 2 weeks ago) said chip malfunction, she immediately starts freaking out telling me to WAIT & TOOK MY CARD OUT OF MY HAND. Called for a "manager" WHILE STILL HOLDING THE CARD I'VE ASKED TO HAVE BACK MULTIPLE TIMES, THAT SHE SHOULD'VE NEVER TAKEN OUT OF MY HAND TO BEGIN WITH. Then comes Quinn Blaylock, absolute most disgusting nasty mouth anyone ever heard belittling myself and my other half, telling us "To find another form of payment or not have the merchandise", that I should seek getting a new card (anyone who uses these lousy chip cards know its the biggest pain and doesn't work half the time) that his bank issues new cards to him I should consider doing the same. We were also informed by Quinn that we know nothing about credit card processing machines "I've been doing this for 20 years, I know exactly what I am doing, I am Quinn the Store Assistant manager." I proceeded to tell him that I was going to make some phone calls for how I was being treated then told as he handed me a card like he were James Bond Mr. Cool himself "I don't
care who you call *laughing*". Not knowing We ourselves own businesses ourselves.
He then proceeded telling me that Northern Tool company policy doesn't allow them to "swipe" cards (WHICH I CALL BLUFF), I proceeded to tell him they come with magnetic strips for a reason and knowing what I know about processing the chip doesn't always work that's your first go to but I was never asked to show an ID to continue or anything else he specifically and belligerently refused my business and money. ALL OF THIS WHILE THERE WAS LINES FULL OF PEOPLE IN THE FRONT OF THE STORE. At this standing moment in time I will take my thousands else where for business Tractor Supply, Harbor Freight, etc.,. I am sure I'm forgetting something in this madness of typing but I will not ever be talked to like that EVER, I don't look for free stuff, I look for EXCEPTIONAL CUSTOMER SERVICE & that seems to never be provided here, as this isn't my first run in with Quinn's mouth or this store's customer service. With that being said I was going back in to purchase a plasma cutter when I walked out I was on the phone with Tractor Supply and drove straight to Kingsland, Ga. for my 2,000$ purchase. Never in my life have I endured such a nasty group of individuals that are the FACE OF A COMPANY ! Quinn would have no job with me where he has any type of
authority, its a power trip with him. If he's okay to treat a PAYING CUSTOMER that way that means he's okay with making those working beneath him bringing an entire team of people down because he's too sorry to do better. Even teaching an entire team (because people do as they see not as they're told) that if it's okay for the boss to do it's okay for me to do. Bleeding off to Merideth whom got worse as this continued and she hid her name badge when I started asking for names and decided to tell me "I only did what my boss told me to." which clearly wasn't what was going on. I AM OUTRAGED AND DISGUSTED BY THEM!!!!!!!!!!! POOOOOR POOOOOOR POOOOOOOR.