The vision set out by the Chief Nursing Officer for England and Department of Health Nursing Director recognised the importance of addressing the quality of care following the failings at Winterbourne View and Mid-Staffordshire Hospital (Cummings, J and Bennett, V, 2012). The Chief Nursing Officer for England and Department of Health Nursing Director consequently founded the six essential values of a care giver; care, compassion, communication, competence, courage and commitment (6C’s) (Cummings, J and Bennett, V, 2012). This essay is going to look at the meaning of compassion, explore its importance within a healthcare setting and outline how compassionate care can be delivered. This essay will also identify reasons why compassionate care can become exhausted and how to overcome this problem.
Compassion is about providing intelligent care which exhibits empathy, kindness, trust, respect and dignity, but moreover, it is how the patient feels about the care they receive (Cummings and Bennett 2012). To provide compassionate care requires a personal obligation to recognise the suffering of another person and to actively commit to alleviate that pain (Straughair, 2012). The nurse has a duty to provide care and promote health and wellbeing of the patient, therefore, in moments of suffering it is important to provide compassion (Cingel 2009). Nurses and midwives are bound by the NMC Code (2010) to treat patients as individuals with kindness, consideration and dignity in a non-discriminatory way.
Compassion in practice is important to show patients that they are not alone in their suffering, if it is not acknowledged, patients will feel ignored, thus escalating the feelings of distress and denying the importance of a loss (Cingel, 2009). This can be demonstrated from a workplace observation where a patient with a brain injury was left alone sobbing in the dining room while staff ignored and dismissed her usual
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