Competency Framework
Management Competency Framework
Middle Managers Operational Managers Specialists
Contents
Introduction Leading People Communicating the Vision Facilitating High Performance and Results Maximising Potential Communicating Making Informed Decisions Working Together Promoting a Citizen Centred Culture Working With Councillors Pushing the Boundaries 4 5 6 7 8 9 10 11 12 13 14
2
Introduction
Blaenau Gwent's new competency frameworks have been developed to support the Authority's ambitions to continually improve the services we provide to our customers. A group representing all Directorates within the Authority developed the frameworks, and consultation also took place with all department management teams to ensure the frameworks are appropriate and fit for purpose. The frameworks are focused on attitudinal and behavioural competencies, rather than those that look at technical skills. This is because we traditionally have been able to address technical gaps in knowledge through established training and development activities. Behavioural and attitudinal development has not had the same intensity of attention, and the frameworks aim to address this, as it is a crucial aspect of continually improving the services we provide. This particular framework applies to those who report to a Divisional/Service Manager and have an operational management role (which includes managing others), or where the professional /technical role requires regular operation at this level. Below are answers to some of the questions you may have about the frameworks.
What is a Competency Framework?
Competency frameworks are a method of describing the underpinning values that shape and define the culture of the Authority. They also provide clear focus to support the development of staff in order to deliver the best possible services. The competencies within the frameworks have been substantially derived from the People Strategy, the Staff Opinion Survey, and consultation with
Middle Managers Operational Managers Specialists
Contents
Introduction Leading People Communicating the Vision Facilitating High Performance and Results Maximising Potential Communicating Making Informed Decisions Working Together Promoting a Citizen Centred Culture Working With Councillors Pushing the Boundaries 4 5 6 7 8 9 10 11 12 13 14
2
Introduction
Blaenau Gwent's new competency frameworks have been developed to support the Authority's ambitions to continually improve the services we provide to our customers. A group representing all Directorates within the Authority developed the frameworks, and consultation also took place with all department management teams to ensure the frameworks are appropriate and fit for purpose. The frameworks are focused on attitudinal and behavioural competencies, rather than those that look at technical skills. This is because we traditionally have been able to address technical gaps in knowledge through established training and development activities. Behavioural and attitudinal development has not had the same intensity of attention, and the frameworks aim to address this, as it is a crucial aspect of continually improving the services we provide. This particular framework applies to those who report to a Divisional/Service Manager and have an operational management role (which includes managing others), or where the professional /technical role requires regular operation at this level. Below are answers to some of the questions you may have about the frameworks.
What is a Competency Framework?
Competency frameworks are a method of describing the underpinning values that shape and define the culture of the Authority. They also provide clear focus to support the development of staff in order to deliver the best possible services. The competencies within the frameworks have been substantially derived from the People Strategy, the Staff Opinion Survey, and consultation with