Preview

Competing with IT: The UPS Case Study

Powerful Essays
Open Document
Open Document
5764 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Competing with IT: The UPS Case Study
Competing with IT: The UPS Case
Nabil Alghalith, Ph.D., Truman State University Kirksville, MO
INTRODUCTION:
UPS United Parcel Service Inc. is an express carrier, package delivery company and a global provider of specialized transportation and logistic services. Over the course of more than 90 years, the Company has expanded from a small regional parcel delivery service into a global company. UPS delivers packages each business day for
1.8 million shipping customers to six million consignees. The Company’s primary business is the time-definite delivery of packages and documents throughout the United States and in over 200 other countries and territories.
UPS is a leader in adopting e-commerce enabled applications that are specialized and not available for commercial sale. With the introduction of the Internet, new services like UPS online tools integrated with IBM, and many service applications are available by its logistics group at its site www.e-logistics.ups.com & www.upslogistics.com .UPS, the world’s largest package delivery and distribution company and a leading global provider of specialized transportation and logistics services. The company was founded on August 28, 1907 at
Seattle, Washington. The world headquarters was moved to Atlanta, Georgia USA. Over the past 93 years, UPS has expanded its small regional parcel delivery service into a global company. It delivers packages each business day for
1.8 million shipping customers to six million consignees.
In 1999, company’s revenue was $27.1 Billion with delivery volume of 3.28 billion packages and documents and daily delivery volume of 12.9 million packages and documents, 2.2 million packages and documents were delivered by Air Delivery. UPS primary business is the time-definite delivery of packages and documents throughout the United States and in over 200 other countries and territories, there were 344,000 employees
Worldwide (308,000 USA; 36,000 International). It has established a



References: Alghalith N. (2001). Melding Cliks and Bricks: The Echelon Case. The Journal of American Academy of Business, Cambrigdge, Vol. 12, No. 1. Applegate L, F. Warren McFarlan and R. Austin (2003). Corporate Information Strategy and Management, 6th Edition, MCH UPS: www.ups.com The Journal of American Academy of Business, Cambridge * Vol. 7 * Num. 2 * September 2005 15

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Nt1310 Unit 2 Video

    • 379 Words
    • 2 Pages

    UPS agencies tread the strategies to spread by a variety of communication, advertising, public relation, personal selling, and sales promotion. UPS syndicates all these factors to provide easiness, stability, and maximum communication influence. UPS objective to led the consumers' needs by aware the consumers aware, of their ability, and let them know the UPS more than only small package delivery. That imposed the UPS to change their image and developing their resources through IMC approach. Also, they created a new channel…

    • 379 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Week 2 Consumer Behavior

    • 1239 Words
    • 5 Pages

    UPS has been in the package delivery business for 95 years, providing services to businesses and consumers worldwide in more than 200 countries. In 1994, UPS began to investigate the potential of e-commerce and started an internal group focused on enabling e-commerce. UPS redefined its core business and found ways to change its structure and processes, forming new businesses to take advantage of new opportunities. UPS was interested in finding ways to leverage their extensive infrastructure and expertise in basic transportation of goods, services, and information. They wanted to enter new markets and continue to grow. They also wanted to undergo a more fundamental change—to transform their company into an enabler of global commerce. the company 's vision was to be "the leading package delivery company." They were able to grow significantly toward that goal, but they weren 't satisfied with just that. They wanted a larger challenge for the company. In 1999, they changed their vision statement to "the enablers of global e-commerce." It was at this time that their company purpose (vision), mission, and strategies were redefined as follows:…

    • 1239 Words
    • 5 Pages
    Good Essays
  • Good Essays

    (UPS) is a package delivery company, which provides specialized transportation and logistics services in the United States and internationally. Its operations include the delivery of letters, documents, and packages in the United States and worldwide. As of December 31, 2005, the company operated a ground fleet of approximately 98,000 package cars, vans, tractors, and motorcycles, as well as utilized approximately 600 airplanes. United Parcel Service was founded by James E. Casey in 1907 as American Messenger Company. It changed its name to Merchants Parcel Delivery in 1913 and to United Parcel Service, Inc. in 1919. The company is headquartered in Atlanta,…

    • 554 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    INF220 WEEK 1 ASSIGNMENT

    • 678 Words
    • 2 Pages

    There are many shipping companies present in today’s society. One of the leaders in this industry is UPS. In order to compete with other large shipping companies, UPS has had to adapt with the ever changing industry. Since the beginning of the company in 1907, UPS has grown to one of the top leaders for domestic and international shipping. In this short paper I will discuss the growth of this leading company, along with the difficulties this company faces on a daily basis.…

    • 678 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    The United Parcel Service has taken steps to restructure itself from an operations-oriented company into a market driven industry. Recent findings suggested the need to achieve better external customer satisfaction. The steps taken were to improve the overall of all customers that utilize the services at UPS. Other key areas that need improvement are volume logistics and customer logistics. The main priority at UPS is to deliver the package on time. They provide a much-anticipated alternative to the monopoly of the United States Postal Service. This competitor has been unreliable on…

    • 1525 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Ups a Global Company

    • 928 Words
    • 4 Pages

    The home base of the United Parcel Service is Atlanta, Georgia. It was in 1975 that they first went international providing services in Toronto, Canada with an air hub now in Hamilton, Ontario. In 1976, services were offered in Germany and domestic air service began in 1989. Six European countries became the focus of international air delivery services with the United States in 1985. The first non-stop delivery service was launched between the United States and Guangzhou, China in 1985 and has since acquired interest in China, providing access to 23 cities which is more than 80% of their international trade (UPS).…

    • 928 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Q3. What problems do UPS’s information systems solve? What would happen if UPS’s information systems were not available?…

    • 458 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    ups marketing plan

    • 2288 Words
    • 10 Pages

    et share in that segment by withdrawing market share from FedEx, which is the ma…

    • 2288 Words
    • 10 Pages
    Good Essays
  • Powerful Essays

    Fedex vs Ups

    • 4116 Words
    • 17 Pages

    The air express segment was a $25bn portion of the US package-delivert industry, and was concentrated in letters and packages, overnight and deferred, and air or air and ground. Virtually all FedEx business activities were in the air express segment of the package delivery industry, only 22% of UPS’s revenues were derived from its next day air business. FedEx and UPS’s competition for the dominance of the $25bn domestic air express delivery market foreshadowed in an unusually challenging future…

    • 4116 Words
    • 17 Pages
    Powerful Essays
  • Better Essays

    Ups Management Structure

    • 3217 Words
    • 13 Pages

    The United Parcel Service has been in business since 1907. Over 100 years of delivery services must be a result of a certain method of management and business that has allowed them such success over time. What type of structure do they use within the workplace to manage the flow of packages? What promotion system do they use and how does it affect employees’ commitment to work? What type of organizational design does UPS use to manage its employees? These are all questions I would like to answer in terms of UPS’ management structure to determine how they have been successful for so long.…

    • 3217 Words
    • 13 Pages
    Better Essays
  • Powerful Essays

    Monsanto SWOT

    • 2477 Words
    • 10 Pages

    Canada, Europe, South America, Asia, and Africa. It is headquartered in St. Louis, Missouri and…

    • 2477 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    When people think of transportation delivery services there are two names that come to mind and that is UPS and FedEx. These two brands are leaders and competitors in the transportation industry and have built a sustainable competitive advantage. When looking at these…

    • 1057 Words
    • 5 Pages
    Better Essays
  • Better Essays

    References: United Parcel Service (January 25, 2009). The United Parcel Service of America Inc. UPS Careers Website. Retrieved April 01, 2009, from…

    • 1080 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Ups Essay

    • 1325 Words
    • 6 Pages

    Now a billion dollar company, UPS had a very humble beginning. In 1907, a young man in Seattle, Washington named James E. Casey borrowed a $100 from a friend to create The American Messenger Company. James, along with his brother and friends, delivered packages, letters, and even food to restaurants locally. Since cars were still limited at this time, the deliveries were made by foot or bicycle. Even though the company was young, it thrived because, “Jim Casey´s strict policies of customer courtesy, reliability, round-the-clock service, and low rates” (United Parcel Service, 1994-2010). These are the very same principles that the company operated by today. In 1913 technology began to have its place in the company, when they purchased their first car, which was a Model T Ford. They also changed their name from The American Messenger Company to Merchants Parcel Delivery, resulting from a merge with a competing company. The simple name change foreshadowed what the company would be known for from then on. The new name “reflected a shift in the primary focus of the business from messages to packages” (United Parcel Service, 1994-2010). The company kept purchasing delivery vehicles and finally was able to expand out of Seattle. In 1919, the company once and for all adopted its present name, United Parcel Service, and expanded to Oakland,…

    • 1325 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Ups Case

    • 299 Words
    • 2 Pages

    UPS’s business focuses primarily on time-definite delivery of packages across the globe. It ranks amongst the world’s largest package delivery company and is a leading global provider of specialized transportation and logistics services. Also the importance of the tracking system can be listed as follows:…

    • 299 Words
    • 2 Pages
    Satisfactory Essays