Conflict Identification And Resolution
Conflict Identification and Resolution
Alysia Rodgers
Business 610: Organizational Behavior
Dr. Vanessa Washington
March 8th, 2015
According to Baack (2012), conflict can have a definition of a circumstance in which one party seeks to negatively affect another party (Baack 2012, chapter 7, section 3). Baack (2012) also stated, “Someone can believe that there is conflict, however it might be impossible to point out as an observable situation that occurred (Baack, 2012, chapter 7,section 3). Identifying the conflict, and then coming to some resolve can be quite difficult for those experiencing a conflict in their career. However once a conflict has been recognized as an observable event, then one must take steps to make a resolution towards change. Baack (2012) listed four levels of conflict which were intrapersonal or intrapsychic conflict, interpersonal conflict, intragroup conflicts, or intergroup conflicts (Baack, 2012, chapter 7, section 3). For the purposes of this study, the focus will be intragroup conflicts. Intragroup conflicts is defined as disagreements about goals, methods of operations, and leadership that creates intragroup conflicts. For example, a leader might tell one member of the group a goal, that member tells other members, and then if the organization changes a policy that affects that current goal, then the first member puts themselves in the place of repeating information that was not necessarily accurate although it was not their fault. In an organization of which one has familiarity with, there is an issue with this many times. This organization is called, ”Foundations Care Management.” Foundations Care Management is a part of the healthcare industry. However, what many of the employees who get involved in this industry don’t understand is because of state regulations, that the business itself is ever changing. Moreover, it’s for this reason that the owners of this current business are also constantly
Alysia Rodgers
Business 610: Organizational Behavior
Dr. Vanessa Washington
March 8th, 2015
According to Baack (2012), conflict can have a definition of a circumstance in which one party seeks to negatively affect another party (Baack 2012, chapter 7, section 3). Baack (2012) also stated, “Someone can believe that there is conflict, however it might be impossible to point out as an observable situation that occurred (Baack, 2012, chapter 7,section 3). Identifying the conflict, and then coming to some resolve can be quite difficult for those experiencing a conflict in their career. However once a conflict has been recognized as an observable event, then one must take steps to make a resolution towards change. Baack (2012) listed four levels of conflict which were intrapersonal or intrapsychic conflict, interpersonal conflict, intragroup conflicts, or intergroup conflicts (Baack, 2012, chapter 7, section 3). For the purposes of this study, the focus will be intragroup conflicts. Intragroup conflicts is defined as disagreements about goals, methods of operations, and leadership that creates intragroup conflicts. For example, a leader might tell one member of the group a goal, that member tells other members, and then if the organization changes a policy that affects that current goal, then the first member puts themselves in the place of repeating information that was not necessarily accurate although it was not their fault. In an organization of which one has familiarity with, there is an issue with this many times. This organization is called, ”Foundations Care Management.” Foundations Care Management is a part of the healthcare industry. However, what many of the employees who get involved in this industry don’t understand is because of state regulations, that the business itself is ever changing. Moreover, it’s for this reason that the owners of this current business are also constantly
References: Baack, D. (2012). Management communication. San Diego, CA: Bridgepoint Education, Inc. Deutsch, M. & Coleman, P.T. (2000). The Handbook of Conflict Resolution: Theory and Practice. San Franciso Calif: Jossey-Bass Mostenska, T. & Ralko, O (2014). Conflicts in Organization: Features of Corporate Conflicts Management. Transformation in Business and Economics, 13(2), 220-235 Piotrowski, N. P. & Hollar, D. P. (2014), Stress, Magill’s Medical Guide (Online Edition).