Before I start my postgraduate study, I just know few about Human Resource Management. I thought its main task is to deal with the relationship inside a company. To be specific, as Bakhare(2010) said Human Resource Department(HRM) focuses on keeping the efficiency, fairness, productivity inside and outside of the organization. My first professional course about HRM is conflict management. This arouses my interest of exploring the connection between HRM and conflict management.
Previously, I thought that conflict is another word of war that more than two people have fight. This is due to the inaccurate translation from English to Chinese. Through my friend’s explanation, I knew more about conflict. Bakhare(2010) explained that “conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.” The concept of conflict can help explain many aspects of social life, such as social divergence, conflict of interest and the fight between persons, teams or organizations. No one likes conflict, but conflict occurs everywhere inside people and teams. It is necessary to point out that conflict is not always bad. On one hand, it can expose the problems inside the organizations and encourage public discussion. On the other hand, conflict instills energy into the enterprise and stimulates benign competition.
Through the preview, I have a fundamental understanding of conflict management. Bakhare(2010) states that “conflict management is the practice of recognizing and dealing with disputes in a rational, balanced and effective way.”
After learning the basic knowledge of Human Resource Management and conflict management, I was so looking forward to this module. I hope this class not only guides me to handle the conflict in my daily life, but also enlighten me about my future work.
In the next part, I will talk about what I have learned each day and from my additional reading. At last ending with a