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Conflict Resoution
Conflict Mediation
Adeline Fung Shih Lik
SafahBinti Omar Zambri
Tan JianShiang
PSY 240: Conflict Resolution
Mr. Shankar TC
6th April 2013
SEGi University

Table of Content 1.0 Introduction 3 2.1 Case Study 3 2.2 Type of Conflict 4 2.3 School of Conflict 5 2.4 Source of Conflict 6 2.0 Facets of Personality 7 3.5 Locus of Control 7 3.6 Jungian Personality Preference 8 3.7 Needs 10 3.8 Temperaments 12 3.0 Approach to Mediate conflict 16 4.9 Applied approach to mediate conflict 17 4.10 Appropriate approach to mediate conflict 17 4.11 Improve the mediation 17 4.0 Post Evaluation on Mediator 18 5.12 Methodology on creating the Evaluation 18 5.0 Conclusion 19
Reference 20 1.0 Introduction
Conflicts may occur in our lives from time to time. In our personal lives we may have conflict with our friends and spouses, at home maybe with our family; siblings always tend to have conflicts in the house. Conflict happens in our work lives as well, having disagreement, or discord within your work group when perhaps when the beliefs or actions of the group are either resisted by or unacceptable to one or more members of another group. In some cases, conflicts cannot be solved so that’s when mediation comes in. Mediation, also known as Alternative Dispute Resolution (ADR), is a way of resolving disputes between two or more parties with concrete effects. Normally, the mediator as the third party will assist the parties to negotiate a settlement. Disputant may mediate disputes in a variety of domains such as commercial, legal, diplomatic, workplace, community and also family matters. 2.1 Case Study Used in Video:
Adeline and Safiah are step sisters, since Adeline’s mother had passed away, her father re-married.
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