Conscientiousness Case Study

Conscientiousness is when a person is more organized, punctual, has a higher desire for achievement, and is very dependable. A perfect example of conscientiousness would Amanda, who is our accountant in the cash office. Amanda’s job as an accountant at Belk are keep the books organize, order supplies and change, count money in registers and the vault, be dependable, and make sure registers are prepped for opening/closing. Extraversion is a when person is outgoing, sociable, and enjoys being in social situations. Extraversion would describe my position best as a sales associate and Karen Kane specialist. Sales associates are required to provide excellent customer service by taking the initiative to perform the top five customer service expectations:
smile and offer a warm prompt greeting, engage the customers by asking questions to determine their needs, suggest merchandise based on the customer’s needs, tell the customer how much they saved, and always thank the customer by name and invite them back to our store. This is the Belk standards of socializing with our customers.