CONSUMER PROTECTION ACT
CONSUMER PROTECTION ACT: OBJECTIVE
The consumer protection act was enacted in the year 1986, in order to mainly protect the interests of the consumer. There was widespread consumer movement back then.
Who is a consumer...?
Any individual who buys goods, which has been paid or will be paid
Hires or avails a service by paying or with credit
Goods and services obtained for commercial purposes are not included.
Rights of a consumer
A consumer has the following rights
Right to safety
Right to be informed
Right to be heard
Right to Redressal
Right to Consumer Education
Features of Consumer Protection Act
Provides better protection of interests of consumers
Recognises the rights of the consumers mentioned above
Defines and provides complaints for defect, deficiency in service, unfair trade practices and restrictive trade practices*.
Defines who is a consumer and who all can make complaints: Consumer, A group of consumers, a consumer association and the Central or the State government.
Procedure for making complaints
Consumer protection act points out three forums where complaints can be made
Defenitions
*Defects in Goods
Defects in goods refers to
Fault
Imperfection
Shortcomings-Purity ,quality ,potency
*Deficiency in Services
Deficiency in services refers to
Fault
Shortcomings
Inadequacy in quality and performance
*Restrictive trade practices
Manipulation of delivery
Any activity which restricts the flow of goods.
CASE EXAMPLES:
1. MR. KASHI PRASAD MODI VS SAMSUNG INDIA ELECTRONICS P. LTD.
Mr. Kashi Prasad Modi bought a Samsung Refrigerator and within three months of purchase due to water leakage vegetables started getting spoilt and there was no cooling in the fridge.
Mr. Modi approached CFBP on Dec 2008 with his complaint and on 5th Feb 2009 CFBF received a letter from Samsung India Electronics Ltd. stating that the
The consumer protection act was enacted in the year 1986, in order to mainly protect the interests of the consumer. There was widespread consumer movement back then.
Who is a consumer...?
Any individual who buys goods, which has been paid or will be paid
Hires or avails a service by paying or with credit
Goods and services obtained for commercial purposes are not included.
Rights of a consumer
A consumer has the following rights
Right to safety
Right to be informed
Right to be heard
Right to Redressal
Right to Consumer Education
Features of Consumer Protection Act
Provides better protection of interests of consumers
Recognises the rights of the consumers mentioned above
Defines and provides complaints for defect, deficiency in service, unfair trade practices and restrictive trade practices*.
Defines who is a consumer and who all can make complaints: Consumer, A group of consumers, a consumer association and the Central or the State government.
Procedure for making complaints
Consumer protection act points out three forums where complaints can be made
Defenitions
*Defects in Goods
Defects in goods refers to
Fault
Imperfection
Shortcomings-Purity ,quality ,potency
*Deficiency in Services
Deficiency in services refers to
Fault
Shortcomings
Inadequacy in quality and performance
*Restrictive trade practices
Manipulation of delivery
Any activity which restricts the flow of goods.
CASE EXAMPLES:
1. MR. KASHI PRASAD MODI VS SAMSUNG INDIA ELECTRONICS P. LTD.
Mr. Kashi Prasad Modi bought a Samsung Refrigerator and within three months of purchase due to water leakage vegetables started getting spoilt and there was no cooling in the fridge.
Mr. Modi approached CFBP on Dec 2008 with his complaint and on 5th Feb 2009 CFBF received a letter from Samsung India Electronics Ltd. stating that the
References: http://ccrc.in/success_stories.php?id=1