Consumer Protection and E-Commerce Final Report
ANALYSIS AND DEFINITION OF COMMON CHARACTERISTICS OF TRUSTMARKS AND WEB SEALS IN THE EUROPEAN UNION
ANNEXES
Authors: Version: Date:
Dr. Ronald de Bruin (ECP.NL), Ewout Keuleers (CRID), Christophe Lazaro (CRID), Prof. Yves Poullet (CRID) and Marjolein Viersma (ECP.NL) Final version 2.4 15 March 2005
Contract no: B5-1000/03/000381
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Table of content
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LIST OF SELECTED TRUSTMARK SCHEMES (DELIVERABLE WP1)........................ 4 BENCHMARK CRITERIA (DELIVERABLE WP2)........................................................... 5 EXECUTIVE SUMMARY ............................................................................................................5 1. SCOPE OF THE QUALITY ANALYSIS: A GLOBAL APPROACH .....................................................7 2. THE NORMATIVE SOURCES..................................................................................................9 2.1 Sources of self-regulation or soft law .........................................................................9 2.2. Sources of EU law or hard law ................................................................................14 3. QUALITY ASSESSMENT OF TRUSTMARK SCHEMES: SELECTION OF CRITERIA .......................21 3.1. List of general criteria ..............................................................................................21 3.2. A pragmatic approach: the life cycle of the scheme ................................................22 3.3. “Must-have” vs. “Nice-to-have” criteria ....................................................................25 3.4. Selection of and comments on benchmarking criteria.............................................26 1. ELABORATION OF THE TRUSTMARK SCHEME ..............................................................27 1.1 Legitimacy of the scheme .................................................................................27 1.2. Code of
ANNEXES
Authors: Version: Date:
Dr. Ronald de Bruin (ECP.NL), Ewout Keuleers (CRID), Christophe Lazaro (CRID), Prof. Yves Poullet (CRID) and Marjolein Viersma (ECP.NL) Final version 2.4 15 March 2005
Contract no: B5-1000/03/000381
1
Table of content
1 2
LIST OF SELECTED TRUSTMARK SCHEMES (DELIVERABLE WP1)........................ 4 BENCHMARK CRITERIA (DELIVERABLE WP2)........................................................... 5 EXECUTIVE SUMMARY ............................................................................................................5 1. SCOPE OF THE QUALITY ANALYSIS: A GLOBAL APPROACH .....................................................7 2. THE NORMATIVE SOURCES..................................................................................................9 2.1 Sources of self-regulation or soft law .........................................................................9 2.2. Sources of EU law or hard law ................................................................................14 3. QUALITY ASSESSMENT OF TRUSTMARK SCHEMES: SELECTION OF CRITERIA .......................21 3.1. List of general criteria ..............................................................................................21 3.2. A pragmatic approach: the life cycle of the scheme ................................................22 3.3. “Must-have” vs. “Nice-to-have” criteria ....................................................................25 3.4. Selection of and comments on benchmarking criteria.............................................26 1. ELABORATION OF THE TRUSTMARK SCHEME ..............................................................27 1.1 Legitimacy of the scheme .................................................................................27 1.2. Code of