Business processes are specific sets of results, transactions, and events that can be documented and described. There are several business processes that take place at New Century Health Clinic. Fred Brown is responsible for office payroll, tax reporting, and profit distribution. Susan Gifford does her part by maintaining the patient records for the clinic. Tom Capaletti handles the majority of the paperwork regarding insurance reporting and accounting. Lisa Sung’s primary role is managing the appointment book, she also makes reminder calls to the patients. Finally Carla Herrera orders and organizes all of the office and clinic supplies.…
My strategy will consist of three phases. These phases include: capital shortage, funding options for equipment acquisition and funding options for capital expansion. During these three phases I will observe the necessary financial statements and documents. From this information I will analyze the information and decide the best strategy for improvements. I will not only focus on the goals for the clinic, but long term budget goals as well.…
1. What strategies can the organization take to survive, improve its performance, and compete with other hospitals over the next 5 years?…
Middlefield Hospital has been a key staple within our market area of Middlefield. The hospital was able to build another facility on the other side of town. The new hospital offers much better facilities and the technology is state of the art. While visiting the new hospital, I noticed that the staff appeared much more invested in the quality of patient care and the patients also seem happier. As with new facilities, there comes lots of excitement. The quality of our old facility needs to be upgraded and needs some new type of organization. There needs to be a balance of power so that the new hospital is able to start performing better. This lies within the hospital medical staff, hospital administration, and hospital governance. With the hospital medical staff we need to take into account their pay for their performance on the work they do. This will in turn encourage them to want to stay with the hospital knowing they will have a steady long-term position. Hospital administration is another important thing to take into account since they work with the clients just as much as the medical staff does. From…
Like all healthcare facilities, the chief goal of the organization is to serve patients and the community. With this in mind, few people equate a hospital with being a service business that competes for customers and resources. With the healthcare industry becoming more and more competitive, the importance of service cannot be overstated. Improved patient flow would serve two purposes: provide better service and to attain financial goals. If the hospital cannot provide adequate service, then business will suffer. Moreover, financial reimbursement from Medicaid is now based in part on the “pay for performance” concept, giving patients more choices where to receive their medical care. Improved patient flow will increase revenue, reduce costs and waste, and improve service (Mayer & Jensen, 2009). Thus, the business case for improving patient flow is intriguing.…
I will prepare the details with the objective, agenda, and roles that will take place during the meeting on “Improving Patient Satisfaction”. I will prepare a power point to help show what I need to discuss during the meeting so everyone can follow along or take notes. I will also send a note to all the members needed to attend the meeting with the details of date, time, location and purpose for the meeting. Since the purpose of the meeting is to discuss ideas from members involved the note will inform give them direction to come prepared with personal ideas to discuss. I think this will help eliminate time spent to think of ideas during the meeting and focus on decisions of the ideas we can list to complete the objective.…
They found the answer in the establishment of a remote monitoring and consultation center. The center was staffed with physicians and nurses who could monitor patients and advise staff at multiple locations. Hospital staffs were initially not pleased with the “oversight”. They felt like others were looking over their shoulder. It only took a couple of successful consultations and catches by the center to convince the staff they were not there to evaluate their performance, but rather to assist them in providing the highest quality of care to their…
Administrators must continuously seek opportunities to increase the profitability of their practice or facility. Throughout this course, you will develop a plan to integrate a current and emerging trend in health care in your organization. Your Executive Summary to integrate a current or emerging solution into your organization will include the following:…
As the new Chief Executive Officer (CEO) of Middlefield Hospital, I have the following suggestions that I hope will improve our organization and better accommodate our patients’ needs and employee satisfaction.…
The current staffing at my organization is facing some challenges as the government mandated reimbursement cuts continues across the board. Technological advances have reduced due to a shortage of personnel needed to provide personal contact/care with patients and their families. Because of the shortage of personnel most of us are burnout and customers can usually tell by the service they receive. The lack of energy and poor quality of care concerns me, but there isn’t much that I can do. Personally, I would hire more staff who are competent and able to work in this field that requires so much care and compassion. Each patient’s situation is unique and the right people with the right skillset would be my focus over new technology. My boss is…
The case is about Southside HMO, which serves 495,000 members throughout the eastern region of the United States. It has come to your attention that several members or patients who participate in your plan have filed a complaint that your HMO plan does not provide quality healthcare delivery. Several patients have been denied healthcare services to see specialists to whom they were referred by their primary care providers.so the board of directors has asked to provide a report detailing the strategies and recommendations to investigate the complaints and to identify strategies to ensure that quality management initiatives are in place to make sure that quality healthcare services are provided to all members. So if I am the chief executive officer of Southside HMO the strategies and recommendations that I collect to solve the problem is as follows normally Southside HMO should over all the patients so the provider reminder system should be implemented like reminders in charts, computer based reminders for providers and computer based decision support. They also should assess current activities in quality improvement to evaluate effectiveness in addressing overlap, they should establish a structure for example through policy, regular meetings or realignment of the organizational hierarchy which ensures the patient care activities are addressed in a coordinated manner involving the risk management and quality improvement functions, they should seek guidance from legal counsel to structure of quality improvement activities maximizes legal protections granted by state and federal status while allowing for the flow of information across both functions they also should ensure quality improvement plans and efforts and see that aligned with the strategic goals of the organization, they should educate stakeholders like executive staff, boards of trustees, physicians, caregivers and other differences between and similarities of quality improvement and…
Some things to consider when trying to offer quality care from the health care facilities point of view, includes: ensuring compliance with laws and regulations, following standards of care, ensuring staff and processes are necessary and effective, continuous training, developing and analyzing systems and processes within the company, minimizing unnecessary waste, resources, and processes. There are many “performance and core quality measures”, programs that may be implemented and once a program is started,…
Continued reform and improvement of health and social care is expected to continued to be a societal and governmental priority . This is likely to lead to further changes in the way that services are governed, funded and structures.…
I have already selected key aspects that I want to improve. Establishing targets to guide improvement measures can be achieved by setting a realistic percentage of compliance to meet every week as the improvement plan becomes more familiar. Collecting data can be accomplished by audits on patients’ charts. I would use the data collected as a comparison to the data I will collect after the new improvement plan is implemented. Implementing improvement actions and evaluating effectiveness is the final step and is…
Stakeholders increasingly expect their healthcare providers to be involved with programs for quality improvement. The purpose of this paper is to discuss my organization’s quality program goals, how the quality management is structured, and who holds responsibility for the organization. This paper will also discuss how my facility selected improvement projects as well as quality methodology, tools and techniques for project management. Furthermore I will include nursing’s role, communication, and education in these processes. Lastly, I will discuss the facility’s evaluation of quality improvement processes on patient outcomes.…