Continual Improvement Case Study

As the CEO of a Hospital I would promote and require continual improvement. Being well aware of some staff members feeling continual improvement is not important I would not just tell them that they have to participate in continual improvement I would explain why. The reason it is important for all levels of the hospital to strive for continual improvement is because when you are an organization everyone plays an active role that leads to the success of the big picture. When someone thinks of the hospital as a whole I want them to have nothing but a positive experience. In order to maintain a competitive standing in the healthcare industry everyone in that organization must be willing to make improvements in the services they provide.
It
does not matter if a person had a bad experience with one member of the staff or with five staff members the person is going portray the hospital as a whole in a negative way. In the eyes of the patient the hospital is now bad. If someone whether it be a doctor, nurse, management team, or anyone else is deemed incompetent by patients, congratulations incompetence is added to the reputation of the hospital. We live in a technology driven world. Just as our cellphones get updates so should our equipment in the hospital. Each time we get new equipment it is important that everyone that uses it should be trained to use it. This will help ensure the safety of our patients. Continual improvement ensures everyone is growing in the right direction and on task with the mission of the hospital.