STRATEGY
JULY 2012
BIS Continuous Improvement Strategy
Contents
BIS Continuous Improvement Strategy ........................................................................................ 3
Why Continuous Improvement?.................................................................................................... 3
Continuous Improvement has been at the heart of a number of key areas of work.................. 4
Developing customer focus.......................................................................................4
Staff engagement......................................................................................................5
Open and clear management information .................................................................6
Better prioritisation ....................................................................................................6
Confident Teams.......................................................................................................6
Improved Governance Arrangements .......................................................................7
Our level of Continuous Improvement Maturity............................................................................. 7
Achieving our vision for Continuous Improvement........................................................................ 8
New ways of working ................................................................................................8
Building our capability ...............................................................................................9
Reforming our corporate services ...........................................................................10
Working with, and learning from, our Partner Organisations and others .................10
Measuring Progress and Accountability...................................................................................... 11
Assessing our