Correlation between Organizational Citizenship Behavior and Job Satisfaction
TABLE OF CONTENTS
CHAPTER: NO:1 2
INTRODUCTION 2 BACKGROUND 3 OBJECTIVE OF THE STUDY 4 SIGNIFICANCE 5
CHAPTER: NO: 2 6
REVIEW OF LITERATURE 6 ORGAN’S MODEL OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR 7
CHAPTER: NO: 3 9
THEORETICAL FRAMEWORK 9 LOGICAL REASON 10
CHAPTER: NO: 4 11
HYPOTHESIS 11 OPERATIONALIZATION OF CONCEPTS 12 DIMENSIONS OF JOB SATISFACTION 13 DIMENSIONS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR 14
CHAPTER: NO: 5 16
RESEARCH DESIGN 16 SURVEY RESEARCH 16 POPULATION 16 SAMPLING DESIGN 16 SAMPLING FRAME 17 TOOLS OF DATA COLLECTION 18 DATA PROCESSING 19 DATA PRESENTATION 21
RECOMMENDATION, SUMMARY & CONCLUSION 23-24 RECOMMENDATION 23 SUMMARY 23 CONCLUSION 24
CHAPTER: NO: 1
INTRODUCTION
This research attempts to determine whether a link between organizational citizenship behaviour and job satisfaction exist where we use organizational citizenship behaviour as an independent variable “X” and job satisfaction as a dependent variable “Y”.
Organizational Citizenship Behaviors (OCBs) are a special type of work behavior that are defined as individual behaviors that are beneficial to the organization and are discretionary, not directly or explicitly recognized by the formal reward system. These behaviors are rather a matter of personal choice, such that their omissions are not generally understood as punishable. Organizational citizenship behaviors are thought to have an important impact on the effectiveness and efficiency of work teams and organizations, therefore contributing to the overall productivity of the organization and that leads to job satisfaction.
i. BACKGROUND
Organizational Citizenship Behaviour is a relatively new concept in performance analysis but it represents a very old human conduct of voluntary action and mutual aid with no request for pay or formal
CHAPTER: NO:1 2
INTRODUCTION 2 BACKGROUND 3 OBJECTIVE OF THE STUDY 4 SIGNIFICANCE 5
CHAPTER: NO: 2 6
REVIEW OF LITERATURE 6 ORGAN’S MODEL OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR 7
CHAPTER: NO: 3 9
THEORETICAL FRAMEWORK 9 LOGICAL REASON 10
CHAPTER: NO: 4 11
HYPOTHESIS 11 OPERATIONALIZATION OF CONCEPTS 12 DIMENSIONS OF JOB SATISFACTION 13 DIMENSIONS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR 14
CHAPTER: NO: 5 16
RESEARCH DESIGN 16 SURVEY RESEARCH 16 POPULATION 16 SAMPLING DESIGN 16 SAMPLING FRAME 17 TOOLS OF DATA COLLECTION 18 DATA PROCESSING 19 DATA PRESENTATION 21
RECOMMENDATION, SUMMARY & CONCLUSION 23-24 RECOMMENDATION 23 SUMMARY 23 CONCLUSION 24
CHAPTER: NO: 1
INTRODUCTION
This research attempts to determine whether a link between organizational citizenship behaviour and job satisfaction exist where we use organizational citizenship behaviour as an independent variable “X” and job satisfaction as a dependent variable “Y”.
Organizational Citizenship Behaviors (OCBs) are a special type of work behavior that are defined as individual behaviors that are beneficial to the organization and are discretionary, not directly or explicitly recognized by the formal reward system. These behaviors are rather a matter of personal choice, such that their omissions are not generally understood as punishable. Organizational citizenship behaviors are thought to have an important impact on the effectiveness and efficiency of work teams and organizations, therefore contributing to the overall productivity of the organization and that leads to job satisfaction.
i. BACKGROUND
Organizational Citizenship Behaviour is a relatively new concept in performance analysis but it represents a very old human conduct of voluntary action and mutual aid with no request for pay or formal
References: ▪ Skarlicki and Larham (1995), The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87, 52-65. ▪ Moorman, R. H. & Blakely, G. L. (1995). Individualism-Collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 127-142. ▪ Organ, D. W. (1988). Organizational Citizenship Behavior - The Good Soldier Syndrome. (1st ed.). Lexington, Massachusetts/Toronto: D.C. Heath and Company. ▪ lamertz. (1988). Organizational Citizenship Behavior - The Good Soldier Syndrome. Lexington. ▪ Organ, D. W. (1988). Organizational Citizenship Behavior - The Good Soldier Syndrome. (1st ed.). Lexington.