ACCOUNTING
Information for Decision-Making and Strategy Execution
SIXTH
EDITION
Anthony A. Atkinson
University of Waterloo
Robert S. Kaplan
Harvard University
Ella Mae Matsumura
University of Wisconsin–Madison
S. Mark Young
University of Southern California
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References: on organizational performance measurement include Richard L. Lynch and Kelvin F. Cross, Measure Up! How to Measure Corporate Performance (Cambridge, Mass.: Blackwell Business, 1995); Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy into Action (Cambridge, Mass.: Harvard Business School Press, 1996); and Andy Neely, Business Performance Measurement: Theory and Practice (Cambridge, UK: Cambridge University Press, 2002). NIST: Malcolm Baldrige Excellence Program home page, retrieved November 20, 2010 from http:// www.nist.gov/baldrige/ The EFQM Excellence Model home page, retrieved November 20, 2010 from http://www.efqm.org Chapter 2