5/21/2012 |
GROUP NUMERICS
TABLE OF CONTENTS INTRODUCTION 1 DR. ZAHID ISHAQ 1 SERVICES DELIVERED 1 STAFF AT CLINIC 1 INCOME STATEMENT EXPLANATION 1 REVENUE 1 COST OF SALES 2 EXPENSES 2 EXPANSION OF CURRENT BUSINESS 2 ASSUMPTIONS 3 DECISION FOR EXPANSION 4 BREAK EVEN ANALYSIS 4 MARGIN OF SAFETY 5 PORTER’S FIVE FORCES MODEL 6 Threat of Substitutes: 6 Buyer Power: 6 Suppliers Power: 7 Threat of New Entrants and Entry Barriers: 7 Competitive Rivalry in Industry: 8 BALANCED SCORE CARD 8 Why Implement a Balanced Scorecard at Bhatti Clinic? 8 Benefits that Bhatti Clinic Will Reap: 9 How to Implement Balanced Scorecard 9 FINANCIAL PERSPECTIVE OF BALANCED SCORE CARD 9 CUSTOMER PERCEPTIVE OF BALANCED SCORE CARD 12 INTERNAL BUSINESS PROCESSES OF BALANCED SCORE CARD 13 LEARNING AND GROWTH PERSPECTIVE OF BALANCED SCORECARD 14 APPENDIX 1: STRATEGY ROAD MAP OF BALANCED SCORECARD ii APPENDIX 2: PORTER’S FIVE FORCES MODEL FRAMEWORK iii APPENDIX 3: FINANCIAL CALCULATIONS iv APPE NDIX 4: HOW CUSTOMER SATISFACTION AFFECTS PROFIT xi APPENDIX 5: QUESTIONNAIRE xii
BHATTI CLINIC
INTRODUCTION
Bhatti clinic is a small clinic situated at Tipu Road near Sir Syed School, Rawalpindi. Dr. Zahid Ishaq, solely operate this clinic and examines the patients himself. It is operating since six years. It is an OPD clinic (Out Patient Door) where no patient is admitted. There is a small laboratory within the clinic with a small pharmacy. Medicines are only given with the doctor’s prescription, it is not commercially available.
DR. ZAHID ISHAQ
Doctor Zahid is a well qualified doctor and has performed vast research in several areas. His qualifications include MBBS, B. Pharmacy, DCH and MPH in epidemiology. He has specialized in infectious diseases and has served in National Institute of Health (N.I.H)