Cost of Poor Quality in Banking
Industrial research report
COST OF POOR QUALITY
SUBMITED TO: MR. AZHAR NISAR
LETTER OF TRANSMITTAL
Mr.
At Gulistan-e-Johur
Karachi.
RESEARCH VISIT BY STUDENTS
Dear Sir, Assalam o alikum
Bahria University is federally accredited University based at Islamabad with its campus at Karachi. University is educating is students in the fields the of management science, computer, Engineering, Medical and Dental Surgery.
Management science students are guided to carry out subject based research in various business and corporate organizations. This enhances their abilities to think independently and resolve the management problems logically.
Some students of BBA-7 have selected your bank to carry out research with reference to the concept of “Cost of Poor Quality” as part of TQM course. The names of the students are given below:
1. Nehan Kanwal (Reg. 13014)
2. Kubra Shahid (Reg.13107)
3. Afirah Masood (Reg. 12929)
4. Ayesha Rasool (Reg. 11357)
5. Maria Rehman (Reg.10535)
You are requested to please provide guidance and relevant information /data (unclassified) which may help the above students carry out the research. Please allow them to take a round of your organization setup to understand the processes being managed.
Your co-operation in this regard is highly appreciated.
Thank you in anticipation.
Sincerely,
EXECUTIVE SUMMARY
PREFACE
This research report is conducted to understand the cost of poor quality faced by different banks of Pakistan.
In this report we have conducted interviews from different top management of the banks in we went. The report says how this cost can affect the business of the banks and what problems could be caused due to less concentration in this category. This report also tells the read how the problems are faced and prevented, what steps the management takes. We have also conducted the comparison between the methods of these banks.
ACKNOWLEDGEMENTS
During the preparation of
COST OF POOR QUALITY
SUBMITED TO: MR. AZHAR NISAR
LETTER OF TRANSMITTAL
Mr.
At Gulistan-e-Johur
Karachi.
RESEARCH VISIT BY STUDENTS
Dear Sir, Assalam o alikum
Bahria University is federally accredited University based at Islamabad with its campus at Karachi. University is educating is students in the fields the of management science, computer, Engineering, Medical and Dental Surgery.
Management science students are guided to carry out subject based research in various business and corporate organizations. This enhances their abilities to think independently and resolve the management problems logically.
Some students of BBA-7 have selected your bank to carry out research with reference to the concept of “Cost of Poor Quality” as part of TQM course. The names of the students are given below:
1. Nehan Kanwal (Reg. 13014)
2. Kubra Shahid (Reg.13107)
3. Afirah Masood (Reg. 12929)
4. Ayesha Rasool (Reg. 11357)
5. Maria Rehman (Reg.10535)
You are requested to please provide guidance and relevant information /data (unclassified) which may help the above students carry out the research. Please allow them to take a round of your organization setup to understand the processes being managed.
Your co-operation in this regard is highly appreciated.
Thank you in anticipation.
Sincerely,
EXECUTIVE SUMMARY
PREFACE
This research report is conducted to understand the cost of poor quality faced by different banks of Pakistan.
In this report we have conducted interviews from different top management of the banks in we went. The report says how this cost can affect the business of the banks and what problems could be caused due to less concentration in this category. This report also tells the read how the problems are faced and prevented, what steps the management takes. We have also conducted the comparison between the methods of these banks.
ACKNOWLEDGEMENTS
During the preparation of