Course Outline of Production Operation Management (Pom)
ARID AGRICULTURE UNIVERSITY, RAWALPINDI
MGT- 696
“Operations Management”
BBA–6 (A & B Sections)
Spring 2013
Visiting Faculty Member: M. Javed Akhtar Ex- General Manager Training, OPF Ex-Director Gneral, NAVTEC Head Office Prime Minister's Secretariat jam431@gmail.com
Office Contact/Timings: 051-2541041 (direct), 0300-5338951(Cell) (0800 Hrs. to 1500 Hrs.)
Course Coordinator Mr. Irfanullah Munir
The Prologue
This three credit Hrs. course is designed for services and manufacturing sectors, basically, meant for defining the real meaning of the Operations Management in any given organization. The primary objective of the course is to provide the students with an understanding of the theories, models, problems, issues, and techniques related to the management of operations both in manufacturing and service sectors. This includes analyses of various tasks performed and decisions made by operation managers, both tactically and strategically.
The operations function plays a vital role in achieving a company’s strategic plans. Since the operations function produces the goods and provides the services, it typically involves the greatest portion of the company employees and is responsible for a large portion of the firm’s capital assets. It has a major impact on quality and is often the visible face of company with which the customer must deal. Customer service, product/service, quality issues, and the effectiveness of many customer interactions are all operations activities.
In the face of increased international competition, Pakistani firms have lost market share and have not responded by working to improve both their operating efficiencies and the quality of their goods and services. With this renewed emphasis on operations, it has become increasingly important that students have an understanding of operations management and its significance to the success of the companies where they will work.
To
MGT- 696
“Operations Management”
BBA–6 (A & B Sections)
Spring 2013
Visiting Faculty Member: M. Javed Akhtar Ex- General Manager Training, OPF Ex-Director Gneral, NAVTEC Head Office Prime Minister's Secretariat jam431@gmail.com
Office Contact/Timings: 051-2541041 (direct), 0300-5338951(Cell) (0800 Hrs. to 1500 Hrs.)
Course Coordinator Mr. Irfanullah Munir
The Prologue
This three credit Hrs. course is designed for services and manufacturing sectors, basically, meant for defining the real meaning of the Operations Management in any given organization. The primary objective of the course is to provide the students with an understanding of the theories, models, problems, issues, and techniques related to the management of operations both in manufacturing and service sectors. This includes analyses of various tasks performed and decisions made by operation managers, both tactically and strategically.
The operations function plays a vital role in achieving a company’s strategic plans. Since the operations function produces the goods and provides the services, it typically involves the greatest portion of the company employees and is responsible for a large portion of the firm’s capital assets. It has a major impact on quality and is often the visible face of company with which the customer must deal. Customer service, product/service, quality issues, and the effectiveness of many customer interactions are all operations activities.
In the face of increased international competition, Pakistani firms have lost market share and have not responded by working to improve both their operating efficiencies and the quality of their goods and services. With this renewed emphasis on operations, it has become increasingly important that students have an understanding of operations management and its significance to the success of the companies where they will work.
To