Title Assessing Process Management Capability: Case Study of Dalla Shipyard in Myanmar
Presented to the Graduate School, Kasetsart University to be approved as the research for the required thesis
Degree Master of Engineering (Industrial Engineering)
Major Field Industrial Engineering
Semester First Semester Academic Year 2013
By Mr Si Thu Kyaw
Thesis Committee Professor Kongkiti Phusavat, Ph.D Thesis Advisor Thesis Co-Advisor
ABSTRACT
This study will be conduct to assess and determine the level of management capability of Dalla shipyard and to evaluate the specific process management to reengineer for improvement in process management capability of Dalla shipyard. This case study will be conducted at Dalla Shipyard, Dalla Township, Yangon Region, Myanmar from Oct to Dec 2013. In this study, Dalla shipyard under IWT will be selected as case shipyard. Process Classification Framework (PCF) derived from American Productivity and Quality Center (APQC) will be used to assess the level of management capability of case shipyard. Data will be collected by individual interview, documentary information and direct observation. All interview data will be assessed and evaluated in relation to available documentary information and direct observation. By assessing the level of management capability, this study will provide the information to determine the specific processes to reengineer and propose appropriate model to improve performance management capability of Dalla shipyard leading to its estimated goal.
Key words: process management capability, process management reengineering, Process Classification Framework (PCF).
Introduction
All of the organization has to
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