Crisis Scenarios

1. What will you consider to be a barrier to quality work within your team? How do you handle this?
The biggest challenge that I see which I choose not to call barrier as team leader is on days when there are multiple call in and this has to do with dealing with a prescriber clinic of at least 18 patients. At times, the clerical staff will have time to call patients and give then the options of rescheduling since their therapist are out, but at times the patients will still desire to come in. In a situation where the clinics that are cancelled are prescribers clinic which are already full, you have patients waiting for longer wait times to be seem; We always have a way to work around it but it is the biggest challenge that I encounter.
2. How will you deal with a crisis situation when your boss will not be around?
Dealing with a crises situation involves real planning with the director prior to the crises happening, but it does happen irrespective of how much you prepare, there is the inevitability that crises will arise. One way that I have utilized to deal with crises when it occurs, is to fully appraise the crises and determine if I have the skill to solve it. I have had to go across teams when I knew that I do not have the skill set to be able to address the issue, and have on one or two occasions gone to upper management to have the crises issue addressed in the absence of my boss. But because of our proper preparation, we have very few crises situation that occurs when my director if not around, and I have had to use upper management on very limited events.
Thank you Ms. MN, for granting me this interview. I learned a lot about your role as a team leader in this