Criss Cross Pizza Essay
Final Report on Criss Cross Pizza
Rasmussen College
Author Note This essay is being submitted on June 16, 2013, for Daniel Hellebuyck’s B119 Customer Service course. The company I am doing my report on is Criss Cross Pizza. This company was started back in 2010 with one thing in mind; the community and the customer (T. M. Cross, personal communication, May 30, 2013). The business was started by a married couple who had wanted to start the business for a long time. When the doors were first opened, the business was run by all family members; Jim Cross Sr., Terri Cross, and Jim Cross Jr. These were the only people the business could afford to have working for them at the time. The first few months of business were hard for this company due to the fact that the economy at the time was not doing well. After about six months of operation, the …show more content…
One of the largest events the company would donate food for was the local church: They would hold many events to feed the less fortunate. During these times, the company would also ask employees of the store if they would be willing to go to the church and donate some time to help serve food or help clean up after the event. With the company being so willing to give back to the community, the customers had more reason to continue giving their business to the store. Being well known for the charity and fundraising events was not the only thing that kept the business coming back, but the way in which the customer was treated as if they were the only customer that mattered, also had much to do with customers returning. The owners would stress the relationship with the customer first and foremost. Each month the company held a meeting at the store to talk about ways to make things better for the customer. I was honored to work for a company that gave so much back to the
Rasmussen College
Author Note This essay is being submitted on June 16, 2013, for Daniel Hellebuyck’s B119 Customer Service course. The company I am doing my report on is Criss Cross Pizza. This company was started back in 2010 with one thing in mind; the community and the customer (T. M. Cross, personal communication, May 30, 2013). The business was started by a married couple who had wanted to start the business for a long time. When the doors were first opened, the business was run by all family members; Jim Cross Sr., Terri Cross, and Jim Cross Jr. These were the only people the business could afford to have working for them at the time. The first few months of business were hard for this company due to the fact that the economy at the time was not doing well. After about six months of operation, the …show more content…
One of the largest events the company would donate food for was the local church: They would hold many events to feed the less fortunate. During these times, the company would also ask employees of the store if they would be willing to go to the church and donate some time to help serve food or help clean up after the event. With the company being so willing to give back to the community, the customers had more reason to continue giving their business to the store. Being well known for the charity and fundraising events was not the only thing that kept the business coming back, but the way in which the customer was treated as if they were the only customer that mattered, also had much to do with customers returning. The owners would stress the relationship with the customer first and foremost. Each month the company held a meeting at the store to talk about ways to make things better for the customer. I was honored to work for a company that gave so much back to the