Critical Accomplishment Components

Executive Summary:

The task is assigned to show how health and social care sectors work. In this paper, I showed different stakeholders see the definition of quality from their perspective. External agencies can play vital role in improving the overall condition of health and social care. The poor service quality can negatively affect the stakeholders. I explained the general standards of health and social care. Some standards named ISO, AS 9000, BS 5400 etc should be followed to maintain good quality of services. There are some approaches to implement quality system such as spotting indentifying critical accomplishment components, classifying key factors, taking feedback etc. To achieve best quality there are some limitations like shortage
Sun Tzu (Chinese Warlord) said, “Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win.” If these critical components can be spotted, the way of achieving mission becomes easier.
Formulate Measures to observe critical components: One should not sit back once they identify the critical accomplishment components. He must measure periodically how the performance goes on.
Classifying Key Consumer: Organization either health or service sector must classify their key consumers. Classifying key consumers boost up total services of the organization.
Taking Feedback: Taking feedback from consumer is an important way to achieve success. Organization must know what customer demands and adjust the deviation with their products. Every organization must emphasis on taking customer feedback.
Formulating Survey instruments: If organization produces low quality product for lower price, this might lower the reputation of the organization. Customer may want quality products and they can be remained indifferent about price. Buying drugs for illness is such an example. People don’t care about the price; they only care about their medicines.
Assessing all consumers: By assessing all consumers, organization must know what different types of consumer groups
Participation: Customers participation increase and it increases service quality.
Customer oriented Approach: The organisation that involves customer and give proper value, they are generally customer oriented.
Inspiration: The more the customer responses, the more inspiration the organisation gets.
Working Jointly: In customer oriented organisation, the management and customer works together to achieve bet outputs.
Improve confidence and abidance of staff: When users of service are heavily engaged in the evaluation process on service quality, it increases the confidence and abidance of staff because they feel lot safer.

Conclusion: Health and social care service is governed by different factors. Today in U.K, this sector works well. But there is still room for improvement. Organization should work for improving further to attain more quality. External agencies may develop new research tools to survey more accurately. Government must force every hospitals and private clinic to follow the general standards. There should be reward system for those who follow the standards perfectly. It is a sector which can’t be compromised. Many lives depend upon