Critical Incident Reflection
Critical Incident Reflection:
When I began my current position as a program manager at my organization in 2016, It was a bit of a culture shock being that I am now working predominantly with a population of At-Risk High School students with social-emotional challenges, a lot if not most of my students come from unstable households and dysfunctional families. Part of my role is student advisement, I wanted to avoid the “bull in a china shop” approach so I first observed and spent a lot of time taking a step back and observing how my peers interact and communicate with the students we serve. Observing a variety of situations including counselor advisory sessions, 1 to 1 counseling and during classroom lessons.
I can be soft spoken at times …show more content…
In one particular incident with a very challenging pupil, where I raised my voice and insisted on stamping my authority, things ended up getting rather heated, and it ended up outside of the classroom with the pupil in tears. The incident acted as a wake-up call for me, and things only got better after I reverted back to being my ‘old self’. I reverted back to talking to the challenging pupils on a one-to-one basis, and having a quiet word with them, where I would explain to them where they had gone wrong, and what they should have done …show more content…
I congratulated the observer and felt that this was an excellent model which should be lauded and replicated. What are your thoughts now? What has changed/developed your thinking? At a similar time, perhaps a few weeks later, I attended a coaching course. I had little more than a rudimentary understanding of coaching at this time, and had not ever been the recipient or provider of a coaching experience. One of the key intentions of the programme was to coach teachers, whether that be in a leadership and management role or in order to improve the quality of their teaching. In essence the key message of this programme, indeed the key benefit of coaching, was to ensure sustainable change for the better. What have you learned about (your) practice from this? Reflecting on my newfound coaching knowledge I considered more deeply what the most effective ways were of feedback to trainees post lesson. I reflected on the feedback that I had witnessed (which initially I had felt to be an example
When I began my current position as a program manager at my organization in 2016, It was a bit of a culture shock being that I am now working predominantly with a population of At-Risk High School students with social-emotional challenges, a lot if not most of my students come from unstable households and dysfunctional families. Part of my role is student advisement, I wanted to avoid the “bull in a china shop” approach so I first observed and spent a lot of time taking a step back and observing how my peers interact and communicate with the students we serve. Observing a variety of situations including counselor advisory sessions, 1 to 1 counseling and during classroom lessons.
I can be soft spoken at times …show more content…
In one particular incident with a very challenging pupil, where I raised my voice and insisted on stamping my authority, things ended up getting rather heated, and it ended up outside of the classroom with the pupil in tears. The incident acted as a wake-up call for me, and things only got better after I reverted back to being my ‘old self’. I reverted back to talking to the challenging pupils on a one-to-one basis, and having a quiet word with them, where I would explain to them where they had gone wrong, and what they should have done …show more content…
I congratulated the observer and felt that this was an excellent model which should be lauded and replicated. What are your thoughts now? What has changed/developed your thinking? At a similar time, perhaps a few weeks later, I attended a coaching course. I had little more than a rudimentary understanding of coaching at this time, and had not ever been the recipient or provider of a coaching experience. One of the key intentions of the programme was to coach teachers, whether that be in a leadership and management role or in order to improve the quality of their teaching. In essence the key message of this programme, indeed the key benefit of coaching, was to ensure sustainable change for the better. What have you learned about (your) practice from this? Reflecting on my newfound coaching knowledge I considered more deeply what the most effective ways were of feedback to trainees post lesson. I reflected on the feedback that I had witnessed (which initially I had felt to be an example